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Customer Service Manager Jobs in Quebec

(Can) Customer Service Manager
By Walmart Canada At Montreal, Quebec, Canada
Handles customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Customer Service Manager Jobs
By Jagger At Canada
Experience working independently and within a small team, preferably remotely
You have worked with product management-focused tech and understand the voice and challenges of our users.
Serve as our customers’ go-to person by building relationships with key stakeholders and users within our Business tier
Own customer retention by reducing churn, increasing customer adoption, and improving customer satisfaction
Proactively monitor the health of your accounts and engage proactively to ensure optimal engagement
Identify growth opportunities within accounts to increase ARR
Manager Customer Service (Onsite)
By Pratt & Whitney Canada At Longueuil, Quebec, Canada
Minimum 2 years management experience
Leads continuous improvement events to ensure an involving and improved customer experience.
Accountable for budget, staffing, and business/operational results; provides updates and prepares presentations to senior leadership.
10% of Travel as required
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
What is my role type?
Customer Service Manager- Customer Relations
By Air Canada/Airline At Canada
Bachelor's degree or equivalent experience
Excellent written and verbal communication skills
Based on equal qualifications, preference will be given to bilingual candidates.
Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
Establish performance benchmarks and hold team to those goals
Resolve customer conflicts and handle escalation procedures
Manager, Customer Service Jobs
By National Bank of Canada At Québec, Quebec, Canada
Experience in personnel management and coaching
Experience in business development and customer service
Health and wellness program, including many options
Employee and Family Assistance Program
Ready to live your ambitions?
Manager, Customer Service Jobs
By National Bank of Canada At Canada
Experience in personnel management and coaching
Develop an action plan with the Branch Manager, ensure its implementation, and circulate the results of the Client Experience Metrics survey.
Build loyalty by maintaining close relationship with clients and offering them quality service
Experience in business development and customer service
Knowledge of financial products and services
Please note that the incumbent will be assigned to the branch in Lasalle.
Manager, Customer Service Jobs
By National Bank of Canada At Val-d’Or, Quebec, Canada
Experience in personnel management and coaching
Experience in business development and customer service
Knowledge of financial products and services, an asset
Health and wellness program, including many options
Employee and Family Assistance Program
Ready to live your ambitions?

Are you looking for an exciting opportunity to lead a customer service team? We are looking for a Customer Service Manager to join our team and help us provide exceptional customer service to our customers. You will be responsible for managing customer service operations, developing customer service strategies, and ensuring customer satisfaction. If you have a passion for customer service and are looking for a rewarding career, this could be the perfect job for you!

What is Customer Service Manager Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize
• Ability to handle difficult customer service situations
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology
• Ability to work independently and as part of a team

What is Customer Service Manager Qualifications?

• Bachelor’s degree in business, customer service, or related field
• Previous experience in customer service or related field
• Certification in customer service or related field

What is Customer Service Manager Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology
• Knowledge of customer service management best practices

What is Customer Service Manager Experience?

• Previous experience in customer service or related field
• Previous experience in a supervisory or management role

What is Customer Service Manager Responsibilities?

• Manage customer service staff and ensure that customer service standards are met
• Monitor customer service performance and provide feedback to staff
• Develop and implement customer service policies and procedures
• Handle customer complaints and inquiries
• Monitor customer service trends and recommend improvements
• Train customer service staff on new processes and procedures
• Ensure