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Customer Experience Specialist Jobs

Customer Experience Specialist, Part Time Permanent
By Neo Financial At Calgary, Alberta, Canada
You act as the first point of contact with our customers, developing and owning the relationship building experience
You have experience in a customer-facing role, whether delivering an exceptional experience in person or virtually
You possess great written and verbal communication skills, with an acute attention to detail
Your experience in financial services or with financial products is an asset
This is an in-office role in Calgary, Alberta
This is a part-time, permanent position
Customer Experience Specialist / Full Time (Remote)
By Tech Foorti At Ottawa West, Ontario, Canada
Proficient computer skills and experience with customer relationship management (CRM) software.
Collaborate with cross-functional teams to resolve complex customer issues and ensure a seamless customer experience.
Proactively identify opportunities to enhance the customer experience and make recommendations for process improvements.
Stay up-to-date with product knowledge and industry trends to provide accurate and up-to-date information to customers.
High school diploma or equivalent qualification.
Excellent communication skills, both written and verbal, with a strong command of the English language.
Customer Experience Training Specialist
By York Region (The Regional Municipality of York) At Richmond Hill, Ontario, Canada
Solid analytical research, planning, coordination and project management skills with ability to work independently on diverse projects.
Demonstrated knowledge, skill and experience in writing training modules, programs, reports and delivering training.
Develops, implements and reviews Department’s Customer Experience learning, development and related policies, processes, practices, technologies and skills development by position.
Conducts audits of employee training status and provides updates to management.
Knowledge and demonstrated ability in instructional design, analysis, measurement evaluative methods, facilitation and presentation skills.
Researches program training technology, legislated training requirements, individual and group learning and development plans.
Specialist, Customer Experience Jobs
By Inditex At Montreal, Quebec, Canada
Management and quality control of the call centers.
Regular meetings with the call center management, quality team & workforce.
Over 2 years of experience of professional experience in Customer Service
Knowledgeable about technology, E-commerce and Social Media.
The responsibilities are as follows:
These responsibilities may vary depending on the Department needs.
Customer Experience Specialist (Support, Pst)
By AlayaCare At Victoria, British Columbia, Canada
Post-secondary education in a related field or a blend of post-secondary education and relevant experience
Knowledge and working experience with Microsoft Office Suite, Chat Platforms (Teams and/or Slack), and Video Conferencing Platforms (e.g., Zoom)
Manage a queue of requests from live customers through ZenDesk
Contribute to the development of best practices, methodologies, and other intellectual capital aimed at improving the customer experience for our customers
Minimum of 2 years of experience in technical support (ideally within a software capacity)
Direct experience using a ticketing system (Zendesk and/or Jira is strongly preferred)
Contact Center - Customer Experience Sales Specialist
By Zoom At Toronto, Ontario, Canada
Work strategically with management to deliver forecasts, identify trending opportunities, challenges, and provide recommended solutions
Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
Utilize Customer Relationship Management (CRM) tool
Create, deliver, and manage client presentations, proposals and coordinate quarterly business reviews
Develop and maintain business within existing accounts, manage large, complex sales situations and sales campaigns
Partner with Product/Engineering on Contact Center integrations & roadmap requirements
Customer Experience Specialist / Specialiste De L'experience Client
By Genetec At Montreal, Quebec, Canada
Excellent communication skills in English and knowledge of French is an asset
Developing and implementing strategies to improve customer satisfaction and retention
Interacting with customers via phone, email to address questions, concerns, and feedback
Providing timely and effective solutions to customer issues and complaints, and following up to ensure that customers are satisfied
Analyzing customer feedback and data to identify trends and opportunities for improvement
At ease with different tools such as MS Office, an ERP or CRM
Customer Experience Specialist, Part Time Contract
By Neo Financial At Calgary, Alberta, Canada
You act as the first point of contact with our customers, developing and owning the relationship building experience
You have experience in a customer-facing role, whether delivering an exceptional experience in person or virtually
You possess great written and verbal communication skills, with an acute attention to detail
Your experience in financial services or with financial products is an asset
This is an in-office role in Calgary, Alberta
This part-time contract is approx 2.5 months from June 2023 through August 2023
Implementation And Customer Experience Specialist
By Club Core Inc At Canada
2+ years relevant work experience in Account Management, Technical Support, Customer Service, Workflow Management and/or Project Management role
Strong organizational, prioritization, and time management skills
Independently project manage client accounts including tracking and monitoring progress, updating record logs, and scheduling milestone meetings
Excellent verbal and written communication skills; you will be leading client calls regularly
Strong critical thinking and problem solving skills
Experience in the Golf/Club industry not necessary but considered an asset
Full Time / Customer Experience Specialist (Remote)
By Bizagility LLC At Ottawa West, Ontario, Canada
Proactively reach out to customers to ensure their satisfaction and offer assistance
Strong communication and interpersonal skills
Excellent attention to detail and organizational skills
Competitive salary and benefits package
Flexible work schedule and remote work options
Respond to customer inquiries via phone, email, and chat in a timely and professional manner

Are you passionate about creating amazing customer experiences? We are looking for a Customer Experience Specialist to join our team and help us deliver exceptional service to our customers. If you have a knack for problem-solving and a commitment to providing outstanding customer service, this could be the perfect job for you!

What is Customer Experience Specialist Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to handle customer inquiries and complaints in a professional manner
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to multi-task and prioritize
• Ability to work in a fast-paced environment

What is Customer Experience Specialist Qualifications?

• Bachelor’s degree in business, marketing, or related field
• Previous experience in customer service or a related field
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Customer Experience Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service best practices

What is Customer Experience Specialist Experience?

• Previous experience in customer service or a related field
• Experience in resolving customer complaints
• Experience in providing customer service in a fast-paced environment

What is Customer Experience Specialist Responsibilities?

• Respond to customer inquiries and complaints in a timely and professional manner
• Provide accurate information about products and services
• Identify customer needs and suggest appropriate products and services
• Resolve customer complaints and ensure customer satisfaction
• Monitor customer service metrics and provide feedback