Customer Experience Engineer Jobs in Ontario

Great computer skills including knowledge and experience with customer relationship management software (CRM)

Collaborate closely with internal stakeholders sales, marketing, and account management teams to enhance the customer experience

Demonstrated ability to collaborate with others is essential, as well as strong project management and problem-solving expertise

Candidates who possess strong interpersonal, customer service, and communications skills, including strong listening capabilities

Use collected information to identify gaps and recommend strategies to strengthen customer experience metrics

Proven ability to interpret and analyze data to enhance customers' experiences

Coordinate and communicate the daily task assignments to the Customer Experience Representatives

Communicate sales goals to the Customer Experience Representatives

We love books and all things beautiful

We are Canada’s Cultural Department Store

Books are our heart and our soul and Great Books are JUST the Beginning…

We exist to add joy to our customers’ lives each and every time they interact with us and our products

Self-starting entrepreneur with exceptional management skills and great attention to detail

Collaborate with Store Manager for a shared understanding and vision of business needs and strategies

Analyze data and collaborate with Store Manager on business strategies and set goals

Ensure team is fluent in all aspects of product knowledge

Responsible for ensuring all employees provide best in class customer experience for every customer

Manage customer escalations quickly and effectively

A detail-oriented person that possess strong analytical and critical thinking skills.

Have excellent written and oral communication skills

Welcome customers, brand partners, and other guests visiting the Experience Centre to provide an exceptional experience

· Strong professional customer service skills

· One to Three years customer services and/or retail experience

· Direct selling experience is an asset.

Provide a fast and friendly checkout experience; execute cash handling to standards

Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments

Retail and/or customer service experience preferred

To review a comprehensive list of benefits, please visit

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

Help customers shop, locate products, and provide them with solutions

Have proven customer service skills through work or community involvement

Have strong technical skills and the ability to promote digital and self-service banking options to our customers

Internal training to support your career growth and enhance your skills

A competitive compensation and benefits package

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for

Processing day to day transactions

5+ years with proven experience in customer success management and/or sales roles.

Leverage customer success management tools to monitor customer interactions, track key metrics, and drive proactive engagement.

Familiarity with customer success management tools (e.g., Salesforce, Gainsight, Totango).

Develop and implement strategies to enhance customer experience and drive customer success.

Strong analytical skills with the ability to interpret and leverage data to drive decision-making.

Excellent communication and interpersonal skills.

Self-starting entrepreneur with exceptional management skills and great attention to detail

Bachelor’s degree or equivalent work experience

2+ years applicable experience with proven track record to meet or exceed goals

Excellent written and verbal communication skills

Collaborate with Store Manager for a shared understanding and vision of business needs and strategies

Analyze data and collaborate with Store Manager on business strategies and set goals

Consistently aim to provide a high touch customer service experience by going the extra mile to engage our customers

Post-secondary education in a health sciences or biomedical background

3 years’ experience in a customer support role

Familiarity with CRM systems. Experience with Gorgias is an asset

Exceptional interpersonal skills, with the ability to put yourself in the shoes of others, and listen attentively

Excellent communication skills, both verbal and written

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Manage and execute shrink and safety programs

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate the product and provide solutions

Manage and execute the shrink and safety programs

To review a comprehensive list of benefits, please visit

Share ideas with Leadership Team on how to improve the employee and customer experience

Experience in specialty retail or a retail environment preferred but not required

Demonstrated commitment to creating an exceptional employee and customer experience

We love books and all things beautiful

We are Canada’s Cultural Department Store

Books are our heart and our soul and Great Books are JUST the Beginning…

Strong Customer Experience and troubleshooting skills

Proven data entry and typing skills

Flexible, hybrid schedule offering work from home and in-office options

Expertly handle Customer Experience inquires and ensures quality service to both internal and external customers

Exceptional conflict resolution, negotiation, and objection handling skills

Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment

Process data entry requirements relative to operational movements.

Strong ability to multi-task and effectively manage work requirements.

Group Benefits offered - health and dental.

Strong verbal and written English communication skills.

Previous experience in the logistics transportation industry would be considered an asset.

Experience working with TMW software would be considered an asset.

Exceptional customer service skills with the ability to focus on customers of all demographics, while demonstrating well-developed problem-solving skills.

Working knowledge of Microsoft Office, particularly Word, Outlook and Excel. Knowledge of Salesforce or CRM is asset.

Excellent communication and interpersonal skills, with proven ability to work effectively both independently and as a positive contributor to the team.

Previous experience working with the public, ideally in a busy and demanding office, front desk or call centre environment.

Self-motivated with the ability to effectively utilize multi-tasking skills to handle a variety of tasks and situations.

Valid Smart Serve Certification or ability to obtain.

Observes and coaches team members’ behaviors to maintain high standards of customer service and product knowledge.

Identifies team members’ issues and communicates them to the Store Manager.

Assists Store Manager in providing a store environment which consistently maintains Laura Canada’s visual presentation, merchandising and housekeeping standards.

Assists Store Manager in ensuring proper execution of all Marketing directives with a high sense of urgency.

Acts as a back-up to the Store Manager.

Provides feedback to the Store Manager on quality issues, missed opportunities and inventory mix.