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Customer Experience Engineer Jobs in Montréal, Quebec

Customer Experience Jobs
By The Ridge At Canada
Experience using a Warehouse Management System and/or ERP (Shipmonk, Shipbob)
Experience using Kustomer, Gorgias or Zendesk ticketing platforms. We utilize Kustomer, but Gorgias and Zendesk offer similar functionality.
Role involving team management opportunities
Overall strong English Reading, Writing and Speaking Skills
Ability to use our Internal Knowledge Base documents to expand on initial training and help problem solve unique Customer Questions.
Understanding the importance of logging Quality Control issues, everything from products to shipping to site issues and the overall customer experience.
Data Analyst, Customer Experience
By SSENSE At Montreal, Quebec, Canada
Scope new analytical and reporting requirements in partnership with stakeholders to develop prototypes and operationalize analytical tooling
Contribute to the organizational business intelligence body of knowledge, including process diagrams and documentation, to ensure business continuity and scalability
A minimum of 3 years experience in analytics with a focus on driving business impact
Proficiency in querying and analyzing large data sets using SQL; Python knowledge is an asset
Comprehensive knowledge of the ETL process and tools
Experience with data visualization tools (e.g., Tableau, Looker)
Customer Experience Agent Jobs
By Intelcom At Montreal, Quebec, Canada
You have at least 6 months of experience in a customer service position (call centre environment seen as an asset);
You have great listening and writing skills;
Answer clients over the phone, by email or by live chat;
Inform clients about the status of their delivery;
Collect comments from clients and escalate particular cases if needed;
Improve the company's service by listing issues that came up while dealing with problematic cases throughout the day.
Customer Experience Representative- Telecom
By Huntel Global At Canada
Excellent time management and organizational skills. Able to work with minimal supervision. Adaptable to new workflow and changing environments.
Promote company products, features, and benefits through consultative customer qualification
Natural aptitude for technology. Skillful, knowledgeable, and driven to learn more about the satellite communications industry.
Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills..
Maintain a working knowledge of company products and services. Opportunity to specialize in certain operational processes will be encouraged
Contribute to process improvements by leveraging direct feedback and experience and proposing new initiatives or changes
Customer Experience Coordinator Jobs
By Felix At Canada
Occasional community management and handling response to inquiries via Twitter, Facebook & Instagram
Relevant experience working in a customer service environment
Full medical, dental and vision benefits
Remote first, work from anywhere in Canada
Location: Remote (Canada). We are currently working remotely and open to candidates from anywhere in Canada.
Provide thoughtful, personalized communication to Felix users across all mediums of communication (email, chat, and occasional phone support)
Customer Experience Manager Jobs
By AccessHR At Greater Calgary Metropolitan Area, Canada
•Expertise in recruitment, performance management, and employee engagement and development.
•Review and manage individual performance; provide clear, immediate feedback and training.
•Outstanding interpersonal relationship building and coaching skills.
•3+ years of leadership experience, preferably in a customer-focused sales, e-commerce, or contact center environment.
•Interest and knowledge of economy and stock markets.
•Competitive compensation plan including discretionary bonus, generous vacation allowance, benefits plan, and flex days.
Specialist, Customer Experience Jobs
By Inditex At Montreal, Quebec, Canada
Management and quality control of the call centers.
Regular meetings with the call center management, quality team & workforce.
Over 2 years of experience of professional experience in Customer Service
Knowledgeable about technology, E-commerce and Social Media.
The responsibilities are as follows:
These responsibilities may vary depending on the Department needs.
Customer Experience Lead Jobs
By Epoch At Canada
You have unparalleled organizational and time management skills. You lean towards an instant follow up and timely follow through.
You have unparalleled organizational and time management skills.
Escalate and prioritize client requests with product management
You are adaptable. You have experience in a start up and enjoy learning new tech tools to enable productivity and outcomes.
You have 2+ years of working experience in a customer-facing role.
Identify ways to optimize the client experience from onboarding to company launch
Customer Experience Partner Jobs
By A.P. Moller - Maersk At Montreal, Quebec, Canada
Manage our customers, including communication, operations, documentation, customer experience, shipment tracking, exception management and coordination between various teams across the globe.
Organizational and time management skills: multi-tasking and prioritizing, planning work activities efficiently to meet deadlines and high-level goals
Supply chain management, Ocean carrier and/or logistics experience is a plus
Achieve and perform against measurable goals and objectives defined by management
Understand the business requirements and the end-to-end products which Maersk has committed, then execute according to defined IOPs, SOPs and KPIs.
Excellent interpersonal, communications and collaboration skills, ability to articulate and present to various stakeholders.
Customer Experience Representative Jobs
By JD Sports Canada At Canada
Experience working in E-Commerce, Customer Service or Digital Sales.
Exceptional analytical and problem solving skills.
Highly organized and detail oriented with the skill to learn quickly, take initiative, and adapt easily to changes.
Responding to customer inquiries in a timely manner through all communication channels (phone, emails, live chats).
Maintaining and updating customer orders and information as they occur.
Managing order processing in order to funnel orders to the appropriate channels for shipping and handling.
Director, Account Management & Customer Experience
By ANDY TRANSPORT At Montreal, Quebec, Canada
Proven experience in account management, customer experience, or related roles.
Strong leadership and people management skills, with the ability to manage and motivate teams.
Experience with CRM software and account management policies.
Implement CRM and account management policies to ensure streamlined processes.
Knowledge of industry trends, regulations, and best practices (experience in transport/logistics industry preferred but not required).
Ensure excellent customer onboarding, experience, and on-going satisfaction.
Supervisor, Customer Experience Jobs
By Chrono Aviation At Saint-Philippe, Quebec, Canada
Knowledge of Word and Excel and knowledge of Internet research methods
2 to 5 years of relevant experience (asset)
Projects and responsibilities that live up to your expectations and make you want to come to work every day
Welcoming passengers and providing friendly, proactive and quality customer service
Solve problems, e.g. those related to passenger complaints
Very good command of the French and English languages, both written and spoken
Supervisor, Customer Experience Jobs
By Chrono Aviation At Longueuil, Quebec, Canada
Knowledge of Word and Excel and knowledge of Internet research methods
2 to 5 years of relevant experience (asset)
Projects and responsibilities that live up to your expectations and make you want to come to work every day
What We Can Offer You
Welcoming passengers and providing friendly, proactive and quality customer service
Solve problems, e.g. those related to passenger complaints
Customer Experience Associate (Canada) [Scotiabank]
By CareerBeacon At Clarenville, Newfoundland and Labrador, Canada
Have proven customer service skills through work or community involvement
Have strong technical skills and the ability to promote digital and self-service banking options to our customers
Internal training to support your career growth and enhance your skills
A competitive compensation and benefits package
Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for
Processing day to day transactions
Customer Experience Manager Jobs
By Michaels Stores At Saint John, New Brunswick, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Customer Experience Associate - Saint-Jérôme, Qc [Scotiabank]
By CareerBeacon At St-Jérôme, Quebec, Canada
Have proven customer service skills through work or community involvement
Have strong technical skills and the ability to promote digital and self-service banking options to our customers
Internal training to support your career growth and enhance your skills
A competitive compensation and benefits package
Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for
Processing day to day transactions
Customer Experience Specialist Jobs
By Nest Wealth At Greater Montreal Metropolitan Area, Canada
Collaborate with other teams such as Support, Portfolio Management, Operations, Sales and Compliance to ensure a seamless customer experience
60 min “Meet the Hiring Manager” interview with our Client Experience Manager
60 min “Meet the Team” interview with our Customer Success Manager and Client Experience Specialist
Manage customer communications in terms of SLAs for both first response and resolution
Contribute to the development of our internal Customer Experiences tools, processes and policies as we grow
You have a minimum of 3+ years of experience in a customer support/customer experience role
Customer Experience Manager Jobs
By The Home Depot Canada At Pointe-Claire, Quebec, Canada

Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department ...

Research Analyst, Customer Experience
By Ipsos in Canada At Toronto, Ontario, Canada
Relevant project management and/or market research experience an asset
Manage the launching and ongoing maintenance of research studies
Outstanding verbal and written communication skills
Excellent problem solving, critical thinking and analytical skills
Self-starter with superior organization skills who thrives in a deadline driven environment
Creation and maintenance of technical specifications in proprietary software for study questionnaires
Customer Experience Associate (Canada) [Scotiabank]
By CareerBeacon At Toronto, Ontario, Canada
Have proven customer service skills through work or community involvement
Have strong technical skills and the ability to promote digital and self-service banking options to our customers
Internal training to support your career growth and enhance your skills
A competitive compensation and benefits package
Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for
Processing day to day transactions
Customer Experience Specialist Jobs
By Robert Half At Oakville, Ontario, Canada
Great computer skills including knowledge and experience with customer relationship management software (CRM)
Collaborate closely with internal stakeholders sales, marketing, and account management teams to enhance the customer experience
Demonstrated ability to collaborate with others is essential, as well as strong project management and problem-solving expertise
Candidates who possess strong interpersonal, customer service, and communications skills, including strong listening capabilities
Use collected information to identify gaps and recommend strategies to strengthen customer experience metrics
Proven ability to interpret and analyze data to enhance customers' experiences
Customer Experience Manager Jobs
By Quester Tangent At Victoria, British Columbia, Canada
Evaluating and promoting effective processes for Project Management, from initial contract award to project conclusion, including interaction between various corporate departments
Reporting on, and management of Key Performance Indicators related to project execution and client satisfaction
Chairing Monthly Management meetings, and Quarterly Development Reviews
Participating with senior management including Weekly Standup, Monthly Onsite, Quarterly Offsite and Annual Business Planning
Arbitrate and negotiate at the appropriate level (with customers, suppliers and internal functional management) without unduly requiring higher-level intervention
Hiring, mentoring and managing the performance of Project Managers, Project Coordinators and technical resources
Customer Experience Associate Jobs
By KITH At Toronto, Ontario, Canada
Communicate with Manager on Duty for direction and projects/tasks
Support store in any tasks needed to provide most efficient experience for customers, including but not limited to:
Ability to meet the physical requirements of the job:
Ability to multi-task and manage multiple projects at once
Be ready and able to assist customers in the absences of a Client Advisor
Partner with Client Advisor team to ensure customers are receiving the most efficient and best service possible during their visit
Customer Experience Expert Jobs
By EQ3 At Winnipeg, Manitoba, Canada
Strong computer skills and experience working with Windows 10, Microsoft Outlook and other Microsoft Products
You'll maintain an updated knowledge of the organization's product, services, and customer service policies
You'll keep customers updated on progress of their claims, service parts requests, shipping dates, quality issues, availability, pricing, and product knowledge
Minimum two (2) years of experience working as a Customer Care Specialist, Agent, or Account Representative (preferred)
Excellent reading, written and verbal language skills (English)
Previous experience working with a ticketing system similar to Zoho Desk or Mapics-AS400
Customer Experience Analyst (Ontario)
By Kaizen Gaming At Toronto, Ontario, Canada
Proactively identify improvement areas to enhance customer experience and operational efficiency;
At least 2 years of relevant professional experience;
Excellent communication skills and ability to influence senior stakeholders;
Prior experience in the online gaming industry will be considered a strong asset.
As a Customer Experience Analyst you will:
Prepare and execute customer research by using various techniques (customer interviews, online surveys, focus groups, etc.);
Customer Experience Agent - Slack
By Salesforce At Toronto, Ontario, Canada
Empathize with every aspect of the customer experience, leading initiatives to continuously improve how, why, and when customers receive support
You have relevant professional experience and maintain a keen interest in providing outstanding customer support experiences
You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills
You have a post-secondary degree or equivalent professional experience
Provide fast, accurate and personalized communication to Slack users through: email, phone, live chat, and social media
Identify and surface customer trends, helping to implement process improvements in collaboration with relevant teams across Slack
Customer Experience Agent - Slack
By Slack At Ontario, Canada
Empathize with every aspect of the customer experience, leading initiatives to continuously improve how, why, and when customers receive support
You have relevant professional experience and maintain a keen interest in providing outstanding customer support experiences
You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills
You have a post-secondary degree or equivalent professional experience
Provide fast, accurate and personalized communication to Slack users through: email, phone, live chat, and social media
Identify and surface customer trends, helping to implement process improvements in collaboration with relevant teams across Slack