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Contract It Support Specialist Jobs in Nova Scotia

Customer Support Specialist (Contract)
By OmniUpdate (Now Modern Campus) At Ontario, Canada
Pragmatic prioritization and time management
Working knowledge of accounting/finance concepts
1+ years of experience in a customer facing technical/software support role preferably at a SaaS and or enterprise software company
Strong critical thinking and problem solving skills
Working knowledge of database concepts and the ability to generate troubleshooting SQL queries
While the following are not required, candidates should highlight any experience they have with:
It Support, New Graduate, 12 Month Contract
By Siemens At Concord, Ontario, Canada
Knowledge of Active Directory and creation/management of users
College diploma in Information Systems or equivalent experience and or education
IT helpdesk and/or customer service-related experience considered an asset
Troubleshooting skills in Windows 10 desktop environments
Understanding of network protocols used in LAN and WAN environments including remote connectivity.
Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
It Technical Support Specialist [Acadian Seaplants Limited]
By CareerBeacon At Dartmouth, Nova Scotia, Canada
Familiarity with IT service management (ITSM) principles and experience using ticketing systems.
Experience with the Ivanti IT Service Management solution is considered an asset.
Assist with software license management.
Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar qualifications is considered an asset.
Provide exceptional technical support and troubleshooting assistance via phone, email, video conference, remote access, or in-person.
Stay up-to-date with the latest technologies and industry trends to enhance technical knowledge and contribute to continuous improvement initiatives.
It Support Administrator (Contract)
By PlayStation At Waterloo, Ontario, Canada
Ensure proper update to inventory and asset management system.
At least 3 years of on-site desktop support and customer service support experience.
Must have solid experience with Windows 10 and macOS, especially in an enterprise environment.
Experience with supporting mobile devices (iPhones, Android Smartphones, and tablets) under MDM solution.
Experience supporting cloud-based IT environment (O365, GSuite, Box, SAP, Okta …etc.).
Experience supporting/solve in a SCCM and JAMF environment.
It Support Specialist Jobs
By Groundworks At Burlington, Ontario, Canada

We're committed to bringing passion and customer focus to the business.

It Support Specialist Jobs
By Logos IT Solutions At Ontario, Canada
·Effective time management and multitasking skills
·Knowledge of IT management software tools.
·Post-secondary education in computer technology or an acceptable combination of education and relevant experience.
·Exceptional multi-tasking abilities and prioritization skills.
·Do you have experience working and have advanced operating knowledge of IT hardware/equipment installation, testing and support?
·Excellent written and verbal communication skills
It Support Specialist Jobs
By Modern Niagara At Vaughan, Ontario, Canada
Experience with remote support (e.g., helpdesk/service desk, PC, desk side, phone).
Apply diagnostic utilities and access software updates, drivers, knowledge bases, and frequently asked questions to aid in troubleshooting.
Collaborate with teammates for maintaining a current knowledge base of best practices, issue resolutions.
4+ years experience in a Tier 2 desk support position.
Experience with desktop and server operating systems and back-end server support (e.g., setting up email accounts).
Experience managing service tickets from call to resolution in ITSM ticketing tools.
It Support Specialist Jobs
By Sonder Inc. At Windsor, Ontario, Canada
Provide governance for an external managed services L1 support provider regarding computer onboarding, offboarding and asset management duties.
Minimum 5 years experience within IT support with history of growing responsibilities
Support L1 managed services team and L2 team with support tickets escalations and proper routing.
Assist remote staff with technical questions and IT systems issues.
Experience mentoring junior IT Support Staff
Experience with desktop operating systems including Windows +& Mac OS.

Are you looking for an exciting opportunity to use your technical skills to provide IT support to a growing business? We are looking for an experienced Contract IT Support Specialist to join our team and provide exceptional customer service to our clients. You will be responsible for troubleshooting hardware and software issues, installing and configuring new systems, and providing technical support to our customers. If you have a passion for technology and a commitment to providing excellent customer service, we want to hear from you!

Overview:

Contract IT Support Specialists are responsible for providing technical support to clients and customers. They are responsible for troubleshooting hardware and software issues, installing and configuring systems, and providing technical advice and assistance. They must have excellent customer service skills and be able to work independently.

How To Become an Contract It Support Specialist:

To become an Contract IT Support Specialist, you will need to have a degree in computer science or a related field. You should also have experience in the IT field, such as working as a help desk technician or network administrator. Additionally, you should have excellent customer service skills and be able to work independently.

Contract It Support Specialist Skills:

• Technical expertise in hardware and software
• Excellent customer service skills
• Ability to troubleshoot and diagnose technical issues
• Ability to install and configure systems
• Knowledge of network protocols and security
• Ability to work independently
• Excellent communication and interpersonal skills

What is Contract It Support Specialist Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network protocols and security
• Knowledge of operating systems
• Knowledge of customer service principles
• Knowledge of troubleshooting techniques
• Knowledge of computer networking

What is Contract It Support Specialist Responsibilities?

• Provide technical support to clients and customers
• Troubleshoot hardware and software issues
• Install and configure systems
• Provide technical advice and assistance
• Monitor system performance
• Maintain system documentation
• Respond to customer inquiries

What is Contract It Support Specialist Experience?

• Previous experience in the IT field
• Experience working as a help desk technician or network administrator
• Experience with customer service
• Experience troubleshooting hardware and software issues
• Experience installing and configuring systems

What is Contract It Support Specialist Qualifications?

• Degree in computer science or a related field
• Certification in IT support
• Knowledge of computer hardware and software
• Knowledge of network protocols and security
• Knowledge of operating systems
• Excellent customer service skills

Contract It Support Specialist Education:

• Bachelor’s degree in computer science or a related field
• Certification in IT support
• Training in customer service
• Training in troubleshooting hardware and software issues
• Training in installing and configuring systems
What tools help Contract It Support Specialist work better?
• Remote desktop software: Remote desktop software allows IT support specialists to access and control a customer’s computer remotely. This can be used to troubleshoot and diagnose technical issues.
• Network monitoring software: Network monitoring software allows IT support specialists to monitor the performance of a customer’s network and identify any potential issues.
• Help desk software: Help desk software allows IT support specialists to track customer inquiries and provide timely responses.
Good tips to help Contract It Support Specialist do more effectively?
• Stay organized: IT support specialists should stay organized and keep track of customer inquiries and requests.
• Be proactive: IT support specialists should be proactive and anticipate potential issues before they arise.
• Listen to customers: IT support specialists should listen to customers and understand their needs in order to provide the best possible service.
• Stay up to date: IT support specialists should stay up to date on the latest technologies and trends in order to provide the best possible service.
Common Contract It Support Specialist interview questions?
• What experience do you have in IT support?
• What is your experience with customer service?
• How do you troubleshoot hardware and software issues?
• How do you install and configure systems?
• What network protocols and security do you have experience with?
• What tools do you use to monitor system performance?
• How do you respond to customer inquiries?