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Client Service Officer Jobs in British Columbia

Client Service Manager - Kelowna (Equest)
By BCJobs At Kelowna, British Columbia, Canada
A diploma in Security Management, Criminology or related discipline would be an asset.
Reports regularly to the Operations Manager on matters of company or client interest or significant events.
Ensures clients and tenants of the client are aware of and satisfied with the services provided and offered by the company.
The successful applicant will be willing to join industry professional associations and have a desire to learn through professional certification processes.
Must have working knowledge of appropriate legislation and provincial/national standards on building codes, security, and protection of privacy.
Proven ability to effectively supervise and manage people.
Client Service Specialist Jobs
By Travisa Comms At Vancouver, British Columbia, Canada
Proficiency in using CRM software and other client management tools
Knowledge of the industry or product/service offerings is a plus
Stay updated on our offerings and industry trends to provide informed recommendations
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Attention to detail and strong organizational skills
Select Client Service (Equest)
By BCJobs At Surrey, British Columbia, Canada
Strong knowledge of ICBC, experience with private auto products an asset
Collaborate with Commercial Account Managers and Commercial Account Executives to provide a holistic customer service experience .
Minimum 3 years general insurance experience
Strong knowledge of Personal Lines products, particularly related to High Value Home Owners products
Proactively manage and process policy renewals on a timely basis and maintain high levels of client retention.
An open, flexible and welcoming workplace
Client Solutions Officer, Temporary
By Aviso Wealth At Vancouver, British Columbia, Canada
Strong attention to detail, organizational and time management skills
Post-secondary education in accounting, business and/or financial administration is preferred
Minimum 1 years' customer service or call center experience required
Experience in the financial services industry
Strong analytical and problem-solving skills
Fluent communication skills in English are required and bilingual skills in French are an asset

Are you looking for a job that allows you to make a difference in people's lives? We are looking for a Client Service Officer to join our team and provide exceptional customer service to our clients. You will be responsible for responding to inquiries, resolving customer issues, and providing a positive customer experience. If you have excellent communication skills, a passion for helping others, and a commitment to providing outstanding customer service, then this is the job for you!

Overview:

Client Service Officers are responsible for providing customer service and support to clients. They are the primary point of contact for clients and handle a variety of tasks such as responding to inquiries, resolving customer complaints, and providing information about products and services. They must be knowledgeable about the company’s products and services and be able to effectively communicate with clients.

How To Become an Client Service Officer:

To become a Client Service Officer, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service or a related field. Additionally, you should have excellent communication and interpersonal skills, as well as the ability to multitask and problem-solve.

Client Service Officer Skills:

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multitask and prioritize
• Problem-solving and conflict resolution skills
• Knowledge of company products and services
• Computer literacy
• Ability to work independently and as part of a team

What is Client Service Officer Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant laws and regulations
• Knowledge of company products and services
• Knowledge of office procedures and protocols

What is Client Service Officer Responsibilities?

• Respond to customer inquiries and complaints
• Provide information about products and services
• Process orders and payments
• Resolve customer complaints and disputes
• Update customer accounts and records
• Monitor customer service metrics
• Maintain customer service databases

What is Client Service Officer Experience?

• Previous experience in customer service or a related field
• Experience with customer service software, databases, and tools
• Experience with relevant laws and regulations
• Experience with office procedures and protocols

What is Client Service Officer Qualifications?

• High school diploma or equivalent
• Certification in customer service or a related field (preferred)

Client Service Officer Education:

• Bachelor’s degree in business, communications, or a related field (preferred)
What tools help Client Service Officer work better?
• Customer service software: Customer service software can help Client Service Officers manage customer inquiries, complaints, and orders more efficiently.
• CRM software: CRM software can help Client Service Officers track customer interactions and provide better customer service.
• Project management software: Project management software can help Client Service Officers manage customer service projects more effectively.
Good tips to help Client Service Officer do more effectively?
• Listen carefully to customers and be patient when responding to their inquiries.
• Remain professional and courteous when dealing with customers.
• Stay up-to-date on company products and services.
• Follow up with customers to ensure their satisfaction.
• Use customer service software to manage customer inquiries and orders.
Common Client Service Officer interview questions?
• What experience do you have in customer service?
• How do you handle customer complaints?
• What do you think makes a successful customer service representative?
• How do you stay up-to-date on company products and services?
• What strategies do you use to ensure customer satisfaction?