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Client Experience Manager Jobs

Manager, Client Services & Experience
By SEPHORA At Sherwood Park, Alberta, Canada
You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
You have exceptional leadership and influential skills.
The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the store cast is aligned with each.
Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.
You have proven ability to lead and build top performing teams.
Client Experience Manager Jobs
By Movable Ink At Standard, Alberta, Canada
2+ years of Account Management, Client Services or Digital Marketing Experience
Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor
Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
Experience presenting and influencing client audiences
Act as the internal point of contact for updates on account health and escalating churn risks as needed
Manager, Client Services & Experience
By SEPHORA At Barrie, Ontario, Canada
You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
You have exceptional leadership and influential skills.
The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the store cast is aligned with each.
Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.
You have proven ability to lead and build top performing teams.
Manager, Client Services & Experience
By SEPHORA At Woodbridge, Ontario, Canada
You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
You have exceptional leadership and influential skills.
The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the store cast is aligned with each.
Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.
You have proven ability to lead and build top performing teams.
Client Experience Coordinator Jobs
By Learn2 Participant-Driven Experiences that deliver ROI of Learning At Barrie, Ontario, Canada
3-5 years in project management/sales administration.
What does Learn2 have to offer you?
Bonus points if you have experience with the following:
Assist Sales in managing communication with clients, including drafting and sending agreements, invoicing, scheduling meetings, and travel arrangements as necessary
Assist Sales in managing and organizing their client databases, tracking leads, and updating sales activities in the CRM system
Take charge of maintaining and updating our training calendars, ensuring timely delivery of services to our clients
Manager, Client Services & Experience
By SEPHORA At Kitchener, Ontario, Canada
You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
You have exceptional leadership and influential skills.
The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the store cast is aligned with each.
Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.
You have proven ability to lead and build top performing teams.
Manager, Client Services & Experience
By SEPHORA At Guelph, Ontario, Canada
You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
You have exceptional leadership and influential skills.
The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the store cast is aligned with each.
Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.
You have proven ability to lead and build top performing teams.
Manager, Client Experience Jobs
By SEPHORA At Waterloo, Ontario, Canada
You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
We’d love to hear from you if…
While at Sephora, you’ll enjoy…
Manager, Client Services & Experience
By SEPHORA At St. Catharines, Ontario, Canada
You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
You have exceptional leadership and influential skills.
The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the store cast is aligned with each.
Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.
You have proven ability to lead and build top performing teams.
Manager, Client Services & Experience
By SEPHORA At Calgary, Alberta, Canada
You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
You have exceptional leadership and influential skills.
The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the store cast is aligned with each.
Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.
You have proven ability to lead and build top performing teams.
Client Experience Manager Jobs
By Chop Steakhouse & Bar At Calgary, Alberta, Canada
Manage performance of team members
Learn new skills and have opportunities for advancement with amazing mentors.
Lead and develop a team of client service represetatives and supervisors
Ensure the standard operating procedures are upheld and coach staff to meet these standards
Provide coaching and supporting team members to document code reds to promote safety in the facility
Develop and maintain relationships with customers
Associate, Client Experience Group
By RBC Capital Markets At Toronto, Ontario, Canada
Excellent communicator, excel proficiency, strong organizational and time management skills, stakeholder management
Client Outreach: Lead and manage client outreach initiatives relating to regulatory communications, KYC, desk/product-specific messages to RBC’s broad client population
Bachelor Degree in Business, Finance, or a relevant field of study
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
Collaborate with various internal teams on projects and ad-hoc requests.
Review and comply with Royal Bank of Canada policies applicable to your business activities.
Customer Experience Manager – Airports / Chef De L’expérience Client – Aéroports
By Air Canada At Halifax, Nova Scotia, Canada
A minimum of two years previous people management experience;
Customer Experience Manager – Airports
Skills & Abilities required are
Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance;
Strong interpersonal skills (organizational, team oriented & focused)
A genuine passion for creating and leading a global top ten Airline customer and employee experience ;
Client Experience Host Jobs
By Watches of Switzerland Group PLC At Essex, Ontario, Canada
Exceptional communication and interpersonal skills.
Experience within hospitality or luxury retail.
A great understanding of what an exceptional customer experience looks like.
Experience of working within a high performing team.
Ability to build rapport and long-lasting relationships with clients.
Client Experience Associate Jobs
By RBC Wealth Management At Surrey, British Columbia, Canada
Draw on your social media skills to update the team’s communication channels, including websites, LinkedIn, Facebook, brochures, newsletters.
Exceptional written and verbal communication skills (a people person)
4 years or more of professional experience within investment industry
Meticulous attention to detail and strong problem solving and analytical skills
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Provide proactive client service with a problem-resolution focus and attention to details. Liaise with various departments for execution, where necessary.
Manager, Client Experience Jobs
By SEPHORA At Richmond, British Columbia, Canada
You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
We’d love to hear from you if…
While at Sephora, you’ll enjoy…
Global Client Experience Strategist Senior Manager
By PwC Canada At Toronto, Ontario, Canada
Blending your intuitive client-centric mindset with creative, digital transformation and user experience skills
Experiences And Skills You’ll Use To Solve
This is a remote position, requiring the ability to work virtually.
Ability to articulate a strategic vision for a client experience in simple terms and helping see it through to launch
Experience in developing and facilitating experience workshops for ideation, prioritization, design co-creation, experience strategy, or innovation
Supporting how we create relevance, distinctiveness and growth for the PwC brand and business
Gestionnaire - Expérience Client | Customer Experience Manager
By FLO EV Charging At Québec, Quebec, Canada
Management experience leading a team of at least 5 customer experience representatives.
A go-getter with strong organizational, planning and time management skills
Manage the day-to-day operations of the Customer Experience Team
Travailler en étroite collaboration avec l'équipe de support CX et le co-manager
Supervise a team of Customer Experience Representatives (Levels 1-3)
Work closely with support team in CX and co-manager
Client Experience Manager Jobs
By TERAGO At Ontario, Canada
Proven experience in customer success or account management, preferably within the telecommunications industry.
Post-secondary education in Business, Information Technology or relevant field.
Previous experience working with SalesForce is considered an asset.
Excellent problem-solving and decision-making abilities, with attention to detail.
Demonstrated ability to manage multiple customer accounts simultaneously, prioritize tasks, and meet deadlines.
Proactive and customer-centric mindset, with a passion for delivering exceptional customer experiences.
Client Experience Specialist Jobs
By Baker Tilly Canada At Cold Lake, Alberta, Canada
Minimum 2 years’ experience in a similar role
Strong organizational and planning skills, with adaptability to changing priorities
Strong analytical skills, attention to detail and ability to meet tight deadlines in a fast-paced environment
Strong interpersonal skills, professional manner and ability to work both independently and in a team environment
Your primary responsibilities will include:
Assembling client documents and packages

Are you passionate about creating an exceptional client experience? We are looking for an experienced Client Experience Manager to join our team and help us provide the best possible service to our clients. You will be responsible for developing and implementing strategies to ensure our clients have a positive and memorable experience. If you have a passion for customer service and a drive to exceed expectations, this could be the perfect opportunity for you!

Overview A Client Experience Manager is responsible for creating a positive customer experience for clients of a company. They are responsible for managing customer relationships, providing customer service, and ensuring customer satisfaction. They are also responsible for developing strategies to improve customer experience and loyalty. Detailed Job Description A Client Experience Manager is responsible for creating a positive customer experience for clients of a company. They are responsible for managing customer relationships, providing customer service, and ensuring customer satisfaction. They are also responsible for developing strategies to improve customer experience and loyalty. They must be able to identify customer needs and develop strategies to meet those needs. They must be able to analyze customer feedback and develop strategies to improve customer experience. They must be able to develop and implement customer service policies and procedures. They must be able to provide customer service training to staff. They must be able to develop and implement customer loyalty programs. Job Skills Required
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to identify customer needs
• Ability to analyze customer feedback
• Ability to develop customer service policies and procedures
• Ability to provide customer service training
• Ability to develop and implement customer loyalty programs
• Ability to develop strategies to improve customer experience
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in Business Administration, Marketing, or related field
• At least 3 years of customer service experience
• Experience in customer relationship management
• Experience in developing customer service policies and procedures
• Experience in developing customer loyalty programs
• Knowledge of customer service software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management
• Knowledge of customer service software
• Knowledge of customer loyalty programs
• Knowledge of customer service policies and procedures
Job Experience
• At least 3 years of customer service experience
• Experience in customer relationship management
• Experience in developing customer service policies and procedures
• Experience in developing customer loyalty programs
• Experience in providing customer service training
Job Responsibilities
• Manage customer relationships
• Provide customer service
• Ensure customer satisfaction
• Develop strategies to improve customer experience and loyalty
• Identify customer needs
• Analyze customer feedback
• Develop and implement customer service policies and procedures
• Provide customer service training to staff
• Develop and implement customer loyalty programs