Bilingual (English, French) Business Support Analyst, Call Centre (Hybrid)
By BMO At British Columbia, Canada
Specialized knowledge from education and/or business experience.
Ensures Incident Management Processes are followed.
May support change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Knowledge of applicable risk and regulatory requirements and the impact on the business/group.
Maintain solid knowledge within subject matter specialties.
Broader work or accountabilities may be assigned as needed.
Operator - Call Centre And Support Services (Equest)
By BCJobs At Burnaby, British Columbia, Canada
Manage and maintain work-alone requirements for front line staff, as required.
Ensure front-line security staff are informed and equipped to carry out their duties and responsibilities.
Support after-hours scheduling for non-Lower Mainland requirements.
Have strong working knowledge of MS Office, and ability to learn new software / applications.
Have excellent computer skills with fast and accurate typing (greater than 50 WPM with no errors)
Possess skills to deal with challenges and communicate effectively at various social levels.
Call Centre/Customer Service Supervisor
By Teladoc Health At Victoria, British Columbia, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Vancouver, British Columbia, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Customer Support Administrator (Call Centre) - Temp
By Trail Appliances BC At Delta, British Columbia, Canada
Detail-oriented, organized with excellent analytical and problem-solving skills
Excellent interpersonal, verbal and written communication skills in English
Working knowledge of Microsoft Office: Excel, Outlook and Word
Minimum completion of high school or equivalent education
Minimum 4 years Customer Service Experience
Minimum 2 years Call Centre Experience
Customer Service Representative (Call Centre) - Express Scripts Canada
By The Cigna Group At Greater Toronto Area, Canada
Provide a world-class customer service experience with every interaction
Excellent verbal and written communication skills
Strong interpersonal skills with the ability to work independently and within a team environment
Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills
Respond to inbound calls from a variety of Health Care Providers
Identify and assess the caller’s needs
Call Coordinator Jobs
By Coreio Inc. At Greater Toronto Area, Canada
Strong people skills and the ability and desire to provide the best customer experience to clients.
Manage the ClearView ticket life cycle from creation to closing.
Previous experience with client/customer service and coordination.
Excellent professional interpersonal, written and oral communication skills.
Previous experience with ClearView and/or ServiceNow ticketing tools preferred.
Co-ordinate technician and client schedules for deskside, IMAC, and break/fix support.
Customer Service/Call Centre Agent (Williams Lake)
By Pacific Coastal Airlines At Williams Lake, British Columbia, Canada
Commitment to providing a safe, stress-free and friendly passenger experience
Clear and effective communication skills with demonstrated ability to have difficult conversations
Check-in passengers, issue boarding passes, verify immigration documents
Check baggage and collect excess baggage/overweight charges
Answer calls, book, change and cancel flight reservations
Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
Manager, Call Centre Jobs
By Fraser Health Authority At White Rock, British Columbia, Canada
Demonstrated conflict management skills including ability to facilitate consensus with internal and external users
Working knowledge of applicable collective agreements and related legislation, labour standards and/or statutory requirements
Plus a minimum (5) years recent related experience
Sound knowledge of contemporary and best practices in call centre operations and incident reporting including call centre/phone system technology
Demonstrated conceptual, analytical and reasoning skills
Full Time – Manager, Call Centre
Customer Service/Call Centre Agent (Prince George)
By Pacific Coastal Airlines At Prince George, British Columbia, Canada
Commitment to providing a safe, stress-free and friendly passenger experience
Clear and effective communication skills with demonstrated ability to have difficult conversations
Respond to phone inquiries regarding fares, schedules, routings, etc.
Book, change and cancel flight reservations
Resolve service disruption issues over the phone and in person, determining alternative flight options
Check-in passengers, issue boarding passes, verify immigration documents
Emergency Call Centre Operator
By GardaWorld At Calgary, Alberta, Canada
Medical benefits after 90 days
Strong computer and typing skills, proficient with Microsoft Office
Experience with monitoring and operation of video and surveillance systems
Minimum 1 year experience in Control/Call Centre
Starting wage $29.00 an hour
Career path planning and advancement opportunities
Call Centre Manager Jobs
By 3 Step Recruitment Inc. At Ontario, Canada

· Experience managing outbound/inbound calls and lead generation.

Bilingual Business Support Analyst, Call Centre (Hybrid)
By BMO At Red Deer, Alberta, Canada
Specialized knowledge from education and/or business experience.
Ensures Incident Management Processes are followed.
May support change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Knowledge of applicable risk and regulatory requirements and the impact on the business/group.
Maintain solid knowledge within subject matter specialties.
Broader work or accountabilities may be assigned as needed.
Agent(E) De Centre D'appels Bilingue/Bilingual Call Centre
By Numeris At Greater Montreal Metropolitan Area, Canada
Education Reimbursement: For those wishing to pursue additional professional development, funding up to $1000 per year is offered (some conditions apply)
Continuous learning and development via Lessonly, our Learning Management System
Secondary school diploma or General Educational Development (GED)
Strong English communication (written & verbal) and active listening skills
Strong computer skills, multitasking skills and high attention to details
1-2 years of call center, customer service, hospitality or collections experience
Bilingual (French) Credit Analyst - Flexiti Call Centre (Remote)
By Flexiti At Ottawa, Ontario, Canada
Adhere to established departmental escalation procedures, Quality Standard Guidelines, and requirements and controls in relation to PCI compliance standards.
Full benefits eligibility on DAY 1. Includes employer paid health and dental coverage.
Paid, best-in-class, trainer-lead, remote training beginning on your first day.
We’ve reduced our physical corporate office footprint, reflecting our commitment to be remote/hybrid first.
Minimum of 1-2 years Customer Service experience, previous Call Centre experience.
Minimum of 1-2 years of experience in credit card or financial sector.
Testing Centre Invigilator - Casual Part Time/On Call
By Mohawk College At Hamilton, Ontario, Canada
Maintaining an ongoing knowledge of tests administered to ensure efficiencies in testing processes;
Troubleshooting various minor technical problems that occur with software programs and computers in the Testing Centre and in a remote environment;
Possess excellent interpersonal, oral and written communications skills; be self-directed; have the ability to work with minimal supervision.
Knowledge of standard office practices and procedure, and standardized testing tools.
Experience with virtual meeting platforms, such as Zoom and Microsoft Teams.
Ensure the fair and proper conduct in the testing environment that enables a student to perform at their best;
Call Centre Support Worker
By Trillium Health Partners At Mississauga, Ontario, Canada
Previous experience in a call centre environment is an asset
Extensive experience with communication equipment and processes
Must possess strong communication and interpersonal skills to respond to staff
Superior organizational skills are essential
Ability to manage workload in a fast-paced multi-task environment
Previous experience in a hospital environment an asset
Telemarketing Specialist Jobs
By HostingTheUS At Toronto, Ontario, Canada

Note: It's Commission Based Position We are looking for an enthusiastic Telemarketer to generate sales either by cold calling or answering requests in a fast-paced environment. You will be ...

Call Centre Lead Jobs
By Jumbo Interactive Limited At Calgary, Alberta, Canada
Focus on talent management, including career and skills development,
Previous leadership experience in a customer service environment
Ensure incoming calls are answered within acceptable standards.
Bundle incoming mail orders and prepare for Customer Service Team
Ensure Call Centre Operators log in and out for lunch breaks and their shift
Update information on whiteboards in call centre with current 50/50 jackpot totals, staff assignments, and other lottery updates
Call Centre/Customer Service Supervisor
By Teladoc Health At Sudbury, Ontario, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Ottawa, Ontario, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Calgary, Alberta, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Edmonton, Alberta, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Regina, Saskatchewan, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Fredericton, New Brunswick, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At St John’s, Newfoundland and Labrador, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Halifax, Nova Scotia, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Iqaluit, Nunavut, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills