Automotive Franchise Store General Manager Jobs

Key Skills, Ability or Experience

Ability to effectively manage stakeholder relationships

Strong financial and analytical skills

Responsible for the development, trading performance and growth of all Franchisees within your group of stores/Province.

Support the franchisee to deliver the best possible customer journey, recommending improvements and support available to support this.

Work with your franchisee to review and consistently evaluate the store KPIs and when needed drive noticeable improvement of performance.

Outstanding communication skills and leadership skills.

All the above experience must have been within a full service franchised automotive dealership at a major Metropolitan Canadian market.

General Manager- Confidential Automotive Dealership (Greater Vancouver)

A very strong work ethic and desire to lead by example while still being able to delegate effectively.

An understanding of Fixed Operations and its importance.

Canadian Residency and the ability to work for any Canadian employer.

Proven experience as a Regional Manager or in a similar multi-unit management role.

Develop and implement training programs to enhance the skills and knowledge of store employees.

Provide leadership and guidance to Store Managers, fostering a culture of teamwork, accountability, and high performance.

Manage budgets, expenses, and inventory levels to optimize profitability and reduce costs.

Strong leadership skills with the ability to inspire and motivate teams to achieve targets.

Excellent communication, interpersonal, and problem-solving skills.

Group employee benefits including health, Dental, Vision, Life Insurance, AD&D after 3 months

Financial benefits including group RRSP with employer contribution and discounted Employee Stock Purchase plans for all permanent Team Members

You hire, train, develop and manage a professional staff of teammates to support the store operations.

4-6 years of related Store leadership, customer service and sales experience in the auto parts industry

Must have well developed interpersonal skills to deal with customers, employees and senior leadership

Basic knowledge of some accounting procedures; ability to read store financial reports

Maintain Mark’s performance management expectations including progressive discipline where necessary.

Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.

Ensure execution of the customer experience and provides resolution for all customer concerns.

Proven ability to build and manage a daily, weekly plan for the department and store.

Exceptional communication skills and organizational skills

Superior training and mentoring skills

3-5 years retail management experience required.

Create development plans and conducts annual appraisals for management team and direct reports.

Maintain SportChek performance management expectations (feedback/coaching); this includes progressive discipline where necessary.

Ensure execution of the Customer Experience and provides resolution for all customer concerns.

Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.

Results driven with the ability to build and manage a daily, weekly game plans for the department and store.

Resolve escalated customer inquiries while developing the store teams’ abilities to resolve all customer concerns

3+ years of retail leadership experience responsible for financial results and all retail KPIs.

Experience in effective schedule building.

Experience in visual merchandising or overseeing the process.

Experience in goal setting and development planning.

Knowledge of Shopify and Shopify analytics is a bonus.

Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties)

Ability to lead change management

Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers and upper management

Essential Job Skills Necessary for Success as a General Manager

Prior Experience that Sets a General Manager up for Success

Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans

A minimum of 2 years of store or service manager experience

Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed.

Strong POS computer and Internet skills

Recruit, hire, train, motivate, evaluate, schedule and coach employees

Deliver exceptional customer service while listening and consulting customers

Following up with customers, services requested, estimated completion times etc.