Regional Franchise Manager Jobs

Role: Regional Franchise Manager

Function: Retail Support

Department: Retail Support Team

Locations Hiring: BC

Travel: Regular travel to stores within province of employment

Reporting to: Stores Director

Main Purpose of the Role

The Regional Manager role is pivotal in ensuring that new stores launch and continue to operate successfully and meet performance and business expectations. The Regional Manager will work regularly and closely with a store’s franchisees to ensure they are effective and capable of achieving their budgets and business plans. Key to this role is the ability to coach, develop, and quickly course correct stores and their franchisees. Leaning on the Franchise Support team, and Retail Training Managers to support Franchisee’s basic requests, a Regional Manager is dialed in on day-to-day store performance and KPI delivery and ensuring excellent compliance and execution of the brand standards as we work as a team to grow market share.

Key Responsibilities

Trading, growth and profitability:

• Help Franchise owners deliver on their annual plan and proactively share best practices from other stores, encouraging “pay it forward” across the franchisee network.
• Responsible for meeting the Canadian annual plan, and other support office initiatives within your stores.
• Support the franchisee to deliver the best possible customer journey, recommending improvements and support available to support this.
• Ensure you are up to date with competitor activity and feedback any local competitor information which may have an impact on the broader business.
• Work with your franchisee to review and consistently evaluate the store KPIs and when needed drive noticeable improvement of performance.
• Responsible for the development, trading performance and growth of all Franchisees within your group of stores/Province.
• Ensure every franchisee in your group is working to drive their own business volume and success through outreach and traffic driving behaviors in and out of store.
• Develop a plan for your stores to ensure we have the appropriate physical capacity in our businesses for the next 5 years.
• Support the franchisees with the formulation and creation of their store annual business plan ensuring it includes colleague/labor resource planning, and an effective in-depth volume growth plan.

Franchisee relationship and support:

• Impartially facilitate two-way communications between the company and the franchisee and attempting to resolve issues without the need for board intervention. Use escalation tools available to drive compliance.
• Work cross functionally with support office team to support the development of your stores by leaning on Franchise Support and Learning and Development Team.
• Build an in depth understanding of each of the businesses you support.
• Work with nominated Franchisee to engage, plan and deliver effective regional meetings/seminars to drive business improvement. Ensure Regional communications are timely and effective.
• Build a supportive and meaningful business relationship with the franchise owners to support them to grow and develop their business.

Store colleague and franchisee development:

• Support the franchisees with their personal development, acting as coach / mentor as appropriate.
• Ensure there is a people focus as part of the business plan to ensure the effective development of the team.
• Support the induction and development of franchisee in your stores and seek to continually improve the quality of our franchisees.

Risk management:

• Ensure stores represent the brand and are always compliant.
• Ensure financial and underperforming stores are quickly identified and have a bespoke plan to improve volume and profit within 8 to 12 weeks.

Key Skills, Ability or Experience

• Strong financial and analytical skills
• Ability to coach and guide to help achieve the required outcomes
• Ability to effectively manage stakeholder relationships
• Confidence to influence and challenge to ensure the right business outcomes
• Ability to build strong personal and meaningful business relationships
• Is commercially astute and able to think innovatively and creatively to resolve problems
• Ability to communicate effectively and at all levels, and adapt your communication style to suit audience and engage and present in a variety of different forums