Administrative Assistant And Customer Support Jobs

Proven experience in customer service with experience in a warehouse or logistics environment.

Strong communication & problem solving skills, both verbal and written, with an ability to convey information clearly and professionally.

Provide exceptional customer service, by learning our products, to provide additional support to clients via phone, email, and in-person interactions.

Address customer inquiries, concerns, and requests promptly and professionally.

Maintain accurate and detailed customer records in the company's CRM system.

Receive, ship, inspect, and accurately record incoming shipments of products and supplies.

Meticulous attention to detail and excellent time management skills

Experience in the securities industry

Learning and Development – free access to Scotia Academy to upskill and develop your skills

Do You Have The Skills

Be responsible for onboarding new client relationships through digital account opening and documentation administration

Process client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting

Proven communication skills (written/verbal) and ability to effectively communicate with various levels of management, team members and/or outside contacts

Demonstrated organizational, detail orientation, prioritization skills and time management skills

Identify, assess, and test new ways of working and develop recommendations for improving the structure and operationalization of cross-channel management

Liaise with reporting manager on task completion and updates

Collaborate with key stakeholders to align customer experience improvements with the omnichannel CX governance and operating model

Manage refunds and payment issues

Previous experience maintaining and updating content management systems.

Perform general administrative support for the department including meeting scheduling, facilitation and logistics, expense management and general routine items.

Offer support daily within SAP and accounting to stakeholders.

Perform customer experience related tasks to ensure a positive experience.

High school diploma, secondary education level or equivalent.

Minimum of two years of related work experience.

the brokerage's database or Customer Relationship Management (CRM) system. Accurate

2. Document Management: Organize and maintain insurance-related documents, contracts, and

5. Schedule Management: Help schedule appointments, meetings, and follow-ups for insurance

6. Special Projects: Support insurance brokers and management with various special projects,

• Proficient computer skills, including knowledge of standard office software (e.g., MS Office

suite) and data entry capabilities.

Strong computer and phone system skills

Sales Administration experience would be an asset

Strong English written and verbal skills.

2+ year’s experience in a previous administrative capacity

Greet guests and contractors upon arrival

Receiving visitors into building and notifying the appropriate person