Workday Support Specialist Jobs

About the job

Recognized as an Employer of Choice in the National Capital Region, Giant Tiger’s Home Office provides a dynamic work environment with many opportunities for a fulfilling career. We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging and stimulating career, Giant Tiger may be right for you. We believe in opportunities for growth & development, teamwork, and engagement.

We are looking for a Workday Support Specialist to join our Information systems team. Reporting to the Group Manager, Workday Business Solutions, you will work in collaboration with other Workday Support Specialists in providing expert knowledge on Workday functionality.

Giant Tiger Offers

• Full Service Cafeteria
• Flexible hybrid or remote work arrangement;
• Weekly summer barbeques and staff events all year;
• 24/7 access to onsite gym;
• Health/Dental/Vision benefits;
• Giant Tiger Store Discount

Workday Support Specialist, Job Highlights

• Provide 2nd level Workday Support for all workday tickets supporting 10,000+ employees across the company.
• Provides day-to-day Keep The Lights On (KTLO), tenant management, security administration and development of required business reports.
• Actively participates in Workday community and related user groups. Keep current with WD skills and knowlege with new features and funtionality.
• Responsible for system audit reporting and analysis
• Act as Workday knowledge worker across all modules of workday. Designs non-complex solutions to meet business requirements; document requirements, design and configure solution, test and implement solutions in production
• Deliver Change Management tools as required i.e. Training (in-person, e-learning, process documentation, corporate communications)
• Develop test plans and test cases. Execute testing as well as coordinate testing with the business team(s) while ensuring accuracy, accountability and traceability to the business requirements.

Workday Support Specialist, Knowledge And Skills

• Strong knowledge of MS Office suite including Word, Excel and PowerPoint
• Team player with an exceptional work ethic, detail oriented and self-motivated
• 2+ years experience with Workday in at least 3 or more modules within Workday (Core HCM, Recruitment, Time Tracking, Compensation, Scheduling, LMS, Benefits, Payroll or Core Finance, Customers, Assets, Expenses etc.)
• 1+ years experience administering Workday Security
• 2+ years experience configuring and maintaining Workday business process
• 1+ years experience as a Workday Report Writer
• Strong problem solving, troubleshooting and analytical skills
• Ability to prioritize workload and execute tasks independently, providing timely follow-up and resolution
• Excellent communication skills including verbal, listening, written documentation, influencing, facilitation, negotiation, presentation skills for technical and business audiences regardless of level
• Proven track record of experience with all phases of the Software Development Lifecycle
• Bachelors Degree (Business Systems, Human Resources, Finance) or equivalent experience
• Workday Administration Training/Certification preferred in one or more workday modules
• Previous retail experience
• Bilingualism
• 3+ years experience with HRIS, Payroll or Finance business applications

Giant Tiger is an equal opportunity employer and is committed to fair employment practices.

Are you are interested in this position but don’t yet meet all the criteria? We want you to apply anyway!

During our recruitment process we are looking for an incumbent that will not only learn and grow in the role, but also contribute to our diverse, equal and inclusive culture.

If you require accommodation during your pursuit of a role at Giant Tiger please contact [email protected].