Vice-President Client Care Jobs

Healthcare Executive Leadership Opportunity

Carefor Health & Community Services is seeking a seasoned leader to provide strategic influence and oversight of our core client service operations in a newly created position as Vice-President Client Care.

Carefor Health & Community Services

Carefor Health & Community Services, established in 1897 as the first branch of the Victorian Order of Nurses (VON), has a long and rich history of providing home healthcare services. Carefor is a leading charitable health and community services organization that enriches the lives of people in Eastern Ontario by giving them choices in how they want to live.

We believe everyone wants a choice in how they live. And we believe that when life’s circumstances change, people need easy access to the high-quality holistic care and support services that Carefor provides so they can live their best lives.

With approximately 1,300 employees and an annual operating budget of ~$80M, Carefor is unique in the region due to the comprehensive suite of publicly and privately funded homecare services including nursing, occupational therapy, social work, and in-home physiotherapy support services, personal support as well as a wide variety of community health services. Carefor also owns and operates several residential care facilities offering retirement, respite, specialized supportive housing, and palliative care hospice services. The compassionate and professional care and support offered by the staff is central to our success. With offices in Ottawa, Pembroke, and Cornwall, Carefor is an integral part of the overall wellbeing of the communities we serve.

Vice-President Client Care Opportunity

Reporting to the President and CEO, the Vice-President Client Care will be a key member of Carefor’s Executive Team. The Vice-President, Client Care is accountable for overseeing the administration of all client services and programs in alignment with the strategic direction, established mission, vision, values and policies of Carefor. The incumbent provides overall leadership in establishing the strategic objectives, key performance indicators and optimal organization structure required to lead Carefor’s client service operations.

The incumbent has oversight for Carefor’s core operations relating to client services and programs across Eastern Ontario, providing leadership to a focused team of direct reports who in turn oversee more than 1,000 staff members and volunteers. The incumbent will offer strategic direction and guidance in providing an aligned and consistent approach to client services across Carefor, while respecting the geographic nuances of the service delivery.

The Vice-President will be a champion for all dimensions of Carefor (client, quality, people, financial) and will embody and foster its values through ethical behaviour, accountability, performance and continuous improvement.

Ideal Candidate

The successful candidate will have excelled in a diverse and complex healthcare organization with an accomplished track record in client service and clinical operations. Desired attributes include superior communicator, interpersonal and stakeholder relations skills, strategic thinker who is well versed in business and financial management, and change agent who is comfortable with modernizing technology and broader health system reform. Candidates must be able to demonstrate their commitment to providing a strong client and employee experience.

Carefor is looking for a candidate with a master’s degree in a related discipline and a minimum of 10 years progressive experience in a senior operational leadership role within a healthcare setting (experience in home and community care would be a strong asset).

Why Carefor?

This executive leadership role provides the incumbent with a significant opportunity to shape the direction of the organization and the ability to make a meaningful difference in the communities we serve, while further contributing to overall health system reform.

Some highlights of our offer:

· Competitive compensation with generous group benefits and vacation entitlements

· Defined benefit pension plan with HOOPP (Healthcare of Ontario Pension Plan)

· Continued learning and professional development opportunities

· Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries

· Staff who are deeply committed to excellent client care

Ready to Apply or Seeking Additional Information?

To review a detailed opportunity brief and more details on how to apply, please reach out to Jen Osseni, Vice-President People & Culture ([email protected]). Carefor is asking that interested candidates submit their applications for consideration by July 14th.

Carefor values diversity. We are committed to building a workforce that reflects the diversity of our communities and encourage applicants to declare diversity attributes in their application.

We thank all those who an express an interest; however, only those under consideration for the role will be contacted.