Underwriting Technical Assistant Jobs

We have a fantastic full-time opportunity in Central Operations for an Underwriting Technical Assistant to help support the team by providing a variety of duties. You will be trained on branch systems, triage process workflow, and understanding of insurance principles, products, and terminology. In this critical role you will be responsible to help resolve billing discrepancies for all branches and other related tasks. You will play an important role within our branch while directly impacting our customers’ experience.
Role – Hybrid
What You’ll Do

• Understand the impact on completing tasks within service standards
• Reach out to the underwriting teams & brokers when additional information is required
• Have a clear understanding of the Central Operation Team & the alignment between Central Operations & the branches
• Work within many systems completing incoming tasks from brokers from across Canada
• Understand what the brokers are asking & handle tasks according
• Work with the various underwriting & billing teams on billing discrepancies

What You’ll Bring

• Mindful of making deadlines, results-oriented
• Strong ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities
• Vested interest in learning and building career in the general insurance space
• Strong attention to detail, accuracy is a critical component for success in this role
• Quick study/learning curve
• Able to work within a fast-paced environment, and work well under pressure
• Ability and willingness to work with repetitive tasks and keep focused, with a good level of accuracy & speed
• 2 plus years of related experience in administrative and or support function
• Understanding of accounting (an asset)
• Effective in a culture of teamwork, collaboration, and accountability; a person who encourages cooperation across the organization
• Need to be confident and comfortable to manage healthy level of autonomy
• Excellent technical aptitude with web based and in-house systems and databases, good working knowledge of Microsoft office suite
• Post-secondary or equivalent experience required
• Completion or working towards a related educational, diploma/degree/accreditation
• Bilingualism (English & French)
• Ability to multitask
• Superior organization, time-management, and the ability to adapt in a dynamic priority changing environment
• Insurance background would be ideal

Additional Information
Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.