Tenant Services Coordinator Jobs

Are you looking for a new administrative challenge in real estate? Are you interested in a career in the administrative field?
Are you looking to join a Canadian company that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?
Our client, a major player in the Canadian insurance and real estate industry, is looking to hire a Tenant Services Coordinator residential for their downtown Montreal office.
What the company will offer:

• 3 weeks of vacation time;
• Insurance (after 3 months) ;
• Salary between 45k$ and 50k$ (depending on experience);
• Stable and human team;
• 40 hours per week (9:00am to 5pm in person) ;
• RRSP (after 3 months);

Advantages

• 3 weeks of vacation time;
• Salary between 45k$ and 50k$ (depending on experience);
• Insurance (after 3 months) ;
• 40 hours per week (9:00am to 5pm in person) ;
• Stable and human team;
• RRSP (after 3 months);

Responsibilities
Customer Service

• Provide superior customer service to internal and external customers by identifying and understanding their needs;
• Promote a strong sense of community;
• Respond to all incoming phone calls and email inquiries, walk-in inquiries from current residents with professionalism and courtesy;

Administration and Operations

• Administrative duties such as updating information in property management systems, creating work orders for maintenance staff, creating and tracking purchase orders and other related functions;
• Oversee the inventory of office supplies;
• Drafting and sending notices to tenants;
• Ensure proper file management and archiving;
• Issue and track work orders and purchase orders;
• Greet new residents and provide a comprehensive orientation in coordination with the leasing team;
• Organize the office to ensure it is neat and organized;
• Monitor expenses in accordance with the budget established by the Property Manager;
• Correspond with the Property Administrator regarding daily adjustments to resident statements; such as adjustments to parking fees and lockers;
• Utilize the property management system to pull various reports
• Conduct inspections to ensure that outside contractors' work is in accordance with work order requests;
• Develop and maintain an effective line of communication with staff, residents and contractors; Coordinate with site staff and liaise with various internal teams;

Marketing

• Assist in the coordination of events;
• Provide support to the leasing team with prospective resident calls or walk-ins as needed;
• Assist with tenant satisfaction surveys;
• Maintain event calendars; Assist in coordinating welcome package for new tenants and various ad hoc projects;

Qualifications

• A highly collaborative individual with strong communication skills (written, oral and interpersonal);
• Must be a self-starter with a high degree of initiative, resourcefulness, flexibility, self-reliance and professionalism;
• Administrative experience preferred;
• Passionate about customer service and always looking for ways to exceed expectations;
• Must be able to work in two different buildings (3 days in one and 2 days the other, located in NDG/CDN);
• Experience in property management (an asset);
• Knowledge of MS Office (Word, Excel, Outlook and PowerPoint);
• Plus at least 1+ years of customer service experience (ideally in real estate or retail or hospitality);
• Excellent problem-solving skills and ability to navigate complex situations;
• Knowledge of Yardi 7S, Angus Anywhere (an asset);
• Bilingualism required in French and English (written + spoken);

Summary
Are you interested in this position? Please send your application by email to [email protected] and [email protected] and we will contact you shortly if your profile matches the criteria.
We look forward to speaking with you.
Human forward !
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.