Technical Analyst [Advantage Personnel]

Technical Analyst

Moncton, NB

We are currently looking for a Technical Analyst to join our client's team in Moncton! This is an excellent opportunity to join one of New Brunswick's leading employers.

Hours: Monday-Friday

Salary: $17-$24/hour

Start Date: July 20, 2023

Responsibilities

• Execution of defined and specific customer project tasks
• Execution of site reviews of assigned business facilities as assigned by the Facilities Manager (or designate)
• Execution of field site lifecycle activities for Desktop devices, endpoint network switching and Microsoft server hardware
• Managing regions field support partnerships
• Participate in on-call rotation with Field Services and Tower Support associates
• Execution of field site preventative maintenance
• End to end resolution of customer incidents assigned or escalated from tier 1
• Provide timely service reporting
• Executions of defined and specific customer service requests

Critical Experiences & Technical Skills

• Knowledge of video conferencing technologies
• Expert knowledge of end user computing technologies: Desktops, Laptops, handheld devices, mobile devices
• Knowledge of server hardware, Microsoft Server Operating Systems and Cisco edge devices
• Expert knowledge of Desktop applications: Windows 7, 10, Teams, Office 365, Internet Explorer 11, Microsoft Edge, Google Chrome, SCCM remote control, SharePoint, Juniper Remote access

Professional Skills

• Communicates in a way that promotes learning
• Analytical Problem Solver
• Ability to work flexible hours to accommodate field site requirements
• Makes it a priority to listen, share skills, knowledge, and expertise
• Protects the organization
• Attention to Detail (Planning and Prioritization)
• Build positive relationships with site
• Persuasive and collaborative rather than authoritative
• Valid Drivers Permit
• Well Organized and Delivers within Deadlines
• Demonstrates resourcefulness and adaptability
• Stay updated on latest industry trends and technologies
• Improves operation efficiencies
• Demonstrates attention to customer service

Education & Certifications

• University Degree, College Diploma, or Relevant Experience
• 0-2 years experience in IT environments (network, systems, and end user)
• Possess or Underway Certifications: (Any) Cisco Certified Network Associate or Microsoft Certifies Systems Associate

Please apply today, and thank you for your interest and time!