Technical Account Manager / Solutions Consultant

In this role, you will take ownership of advancing the technical aspects of the sales cycle, in conjunction with the sales team, and will use your excellent communications skills and industry knowledge to coordinate and set expectations with prospects and customers, while building long-lasting relationships and trust.

This role gives you the opportunity to:

• Deliver presentations to prospects describing the value and technical details of the solution
• Work closely with the sales team to demonstrate our value during the onboarding process and turn prospects into happy and engaged customers
• Provide technical pre-sales support during the initial engagement, deployment and trial of this award winning software suite by potential customers
• Provide feedback to Product Management and Engineering on product functionality and future enhancements
• Ensure long-lasting relationships by consistently providing an outstanding customer experience
• Provide technical post-sales support during transitions or expansion opportunities for key customers
• Provide initial training to new customers using results from their network to demonstrate value at the end of the sales cycle
• Work with prospects and customers to understand their network environments and requirements to determine the best deployment model and required hardware
• Identify potential new business opportunities by evaluating the technical needs and pain points of our customers
• Manage all technical aspects of onboarding new customers from kick-off call to completion, including providing clear communications on next steps and expectations at each stage of the process

Ideally, you will have some of the following skills and work experience:

• Experience installing, configuring and using Linux and Linux-based applications
• A people person, with a friendly and positive manner toward our customers and team members
• Experience with non-trivial enterprise or service provider networks, specifically with technologies such as OSPF, BGP, STP, 802.1ad and 802.3ad
• Working knowledge of Bash, Python, and other automation tools
• Experience helping customers and a desire to build relationships with them
• Commitment to continuous improvement, self-development, and lifelong learning
• 3+ years of experience in a technical, client-facing role, preferably in the telecom industry
• Excellent English communication skills, both written and verbal

This role is in the $85,000 range plus an excellent benefits, vacation and stock options.

Bonus Points:

• Experience working for an ISP or a provider of technical solutions
• Linux or networking certification (RHCE, CCNA, CCIE)