Technical Customer Solutions Manager Jobs

Project Management experience dealing with projects of different sizes; demonstrated experience working with diverse client groups

Bachelor’s Degree in Information Technology, Computer Science, Business or equivalent professional experience or qualifications

Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.

Experience a firm where wellness matters.

5+ years demonstrated experience in technical project execution/leadership and/or technology consulting

Experience implementing applications and delivering solutions on ServiceNow

Manage handover of orders to project management under observation of the com-pany processes.

Perform design feasibility studies for large, multi-phase projects with often highly-detailed and customized requirements.

Develop and manage ABB's internal tools.

Bachelor's degree and 5+ years of experience in the maritime or electrical micro-grid industry.

Experience in designing hybrid power systems including diesel/gas generators, energy storage fuel cells, etc.

Experience with development of detailed project costing.

Focus on execution, displaying superior attention to detail, organization, time management, and prioritization skills.

Minimum of 3+ years in a Solution&Sales Engineering role in B2B software: cybersecurity and/or workforce management

Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform.

Design, manage, and deliver high-quality technical proof of values (POVs) for prospective customers, working cross-functionally with Sales, Engineering, and Support.

Excellent written and oral communication skills in English

Experience selling insider risk-type platforms.

Provide seamless onboarding experience, as well as, proactive and ongoing relationship management support to key accounts

Experience working with Dealership Fleet Managers and Fleet & Commercial customers

Financial – understand and analyze financial performance and manage a P&L statement

Communication – oral, written, presentation skills (MS Powerpoint)

University degree (Business/Marketing) or relevant experience equivalent

Customer Service Experience or OnStar Experience – 3 years minimum

Provide feedback to Product Management and Engineering on product functionality and future enhancements

Ideally, you will have some of the following skills and work experience:

Work with prospects and customers to understand their network environments and requirements to determine the best deployment model and required hardware

Ensure long-lasting relationships by consistently providing an outstanding customer experience

3+ years of experience in a technical, client-facing role, preferably in the telecom industry

Experience helping customers and a desire to build relationships with them

Knowledge of database design and file management techniques

Experience in supporting wealth management and/or credit unions business would be an asset

You thrive in a collaborative environment, sharing your knowledge with your colleagues, and celebrating success as a team

5+ years of related experience working in a complex environment

Expert knowledge using Microsoft SQL Server and/or ORACLE, and Relationship Database principles

Ability to work independently within a team, multi-task and manage competing priorities

0 – 3 years of experience working in customer service, sales, retail, or hospitality industries

Strong sales and closing skills and the ability to overcome objections

Requirements of the Customer Solutions Specialist

Using targeted marketing lists to identify and pursue new sales leads

Providing customers with products and solutions that help to simplify and organize their lives

Processing sales orders, order changes, installation dates, and cancellations

Regular touch base sessions with internal stakeholders to remain current on TELUS’ technology offerings

3+ years of experience in leading the architecture of solutions across multiple technologies

Experience leading and facilitating: workshops, whiteboard discussions, technology roadmaps, and consulting conversations with customers

Ability to discuss customer solution benefits from both a technical and financial perspective

Be an advocate for the customer by leveraging the appropriate resources within TELUS and our partners

Highly organized: you can handle ambiguous ideas and help drive the team to a concrete plan

Works with management of other NABC Units to coordinate the allocation of staff during peak periods of business.

Advanced ability to establish and maintain dealer and customer relations. Proven knowledge of finance/leasing products, policies and procedures.

Equivalent experience may be substituted for education.

Principal Job Duties And Responsibilities

Makes recommendations for approval to manager when transactions exceed Customer Solutions Manager’s credit authority.

Assists in the development and implementation of workflow processes for the department. Consults with manager regarding changes to credit policies.