Tech Centre Associate Jobs

About Us

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, our rapidly growing team of more than 450 team members is well-recognized across the industry for our ability to innovate and deliver best-in-class service to meet the constantly evolving needs of our clients.

Position Overview

Microserve is looking for a Tech Centre Associate to join our team in Calgary, AB. As a Tech Centre Associate, you will be responsible for supporting various departments within the Tech Centre which include Warehouse Operations (shipping/receiving), Inventory Management, and work as a backup driver.

Key Responsibilities:

Warehouse Operations

We work in a fast-paced environment, rolling up our sleeves to build something bigger than ourselves. Other duties may arise from time to time/most of the time and as a team, we look to support each other. This includes:

• Pick and process orders as required
• Communicating errors to relevant parties
• Adheres to all safety procedures in the performance of job duties
• Verify documents for accuracy on shipping and receiving paperwork
• Coordinate shipping with couriers
• Picking/Receiving/Inventory management/Clean up in Warehouse
• Assisting our driver(s) loading / unloading trucks, and with deliveries (when needed)
• Organizing and processing incoming warehouse inventory
• Work proactively to ensure that services delivery is aligned to the client needs (Meeting SLA)
• Ensure good housekeeping and safety procedures are maintained in the shipping area
• Moving skids into disposal, helping our drivers load or unload trucks (when needed)

Inventory Management

• Research lost product and pallet situations and update inventory system
• Responsible for quality on all products, including checking & recording all date sensitive items
• Performs analysis of current inventory and/or usage, and ensures the proper placement of product throughout the warehouse
• Identifies transactions that require investigations and carries out investigations to maintain inventory accuracy
• Organizes inventory systematically in aisles and slots and maintains reporting of SKU’s by location
• Monitors work order completion / backorders and supports various departments to maintain planned orders to ensure client delivery requirements remain accurate and as per service levels
• Works on “stock on hand” shortages and “wrong product shipped” claims to correct possible stocking errors
• Completes Daily Cycle count assignments
• Update inventory systems consistently and in a timely manner (Transfers between TC)
• Communicates and works directly with Purchasing Department on the status of any dated product
• Researches variances between actual physical stock count and computerized balance and adjusts stock to the correct amount(s)
• Performs analysis of current inventory and/or usage, and ensures the proper placement of product throughout the warehouse
• Monitors the rotation of products and ensures the condition of products in the assigned area is up to standard for sale
• Rotations of all date sensitive items and pull if dates are close dated
• Ensures proper stock rotations to minimize obsolete inventory

Qualifications and Requirements:

• Minimum 1-2 years of related experience; or any equivalent combination of acceptable training, education, and experience
• While performing duties of this job, employee will regularly sit, stand, walk, stoop, kneel and crouch
• Work requires moderate physical effort and use of motor skills requiring manual dexterity
• Strong computer skills; Proficient in MS Office
• Proficiency in Tech Centre operations; Relevant experience with data analysis and inventory management /ERP systems /Connect Wise is desirable
• Employee may lift, lower, and carry products up to a maximum of 50 pounds by hand
• High school diploma
• 1-2 years of experience operating Tech Centre equipment, such as “Stand-Up” forklifts and pallet jacks.
• Bachelors in related fields are considered an asset