Store Manager - Square One

Vessi is a category-defining footwear and apparel brand with roots in Vancouver, Canada. At Vessi we know that water is a magical ingredient for happiness and peace, and since 2018, we've been on a mission to welcome the water and share it with the world. That’s why we create 100% waterproof products that make experiencing the magic of water easier and more fun. We also believe in protecting water supply and replenishing fresh water for people who need it most through exciting charity partnerships.
Our community and team is out in the world spreading kindness, cold plunging, cleaning up coasts, and #makingwaves. And more recently with our expansion into omni-channel, we're enabling even more people to experience the magic of water through our products and brand experiences. We've got big plans ahead with more innovative products and expansion into the US market, and we're on the lookout for passionate and driven individuals to join us on this journey.
If you want to be part of a growing brand, and you're the type to walk through a puddle rather than around it, we'll get along just fine!
For more information, visit www.ca.vessi.com.
Overview
We’ve got some big news Vessi fam! We’re expanding across Canada and opening up our second retail location in Mississauga, Onatrio at Square One. We’re looking to hire a Store Manager to play a key role as we take the next step towards becoming the world’s top wet weather athleisure company.
As we dive into this new market, we’re looking for a retail leader and subject-matter expert who can own this store - someone who can deliver a best in class customer experience, build and manage a team of all star Sales Associates, maximize business goals and sales performance and successfully run the operations.
This is an exciting opportunity to help shape Vessi retail as you’ll be given the autonomy to advise, create and execute on retail best practices. This role is critical to help support opening this location and embodying the Vessi team spirit. We’re looking for someone who is business-minded, entrepreneurial, and not afraid to roll up their sleeves to lead on the sales floor when needed.
If you are a seasoned retail leader who is eager to take on their next career challenge and play an integral part in Vessi’s growth, we want to hear from you!
What You’ll Do:
Store Operations

• Support with future store openings as required
• Connect with mall management on operational issues or opportunities
• Support community & event activations onsite as required
• Collaborate with cross-functional partners (distribution, merchandising, IT, business operations and brand) on store operations and plans for new product drops and marketing activities
• Oversee and manage all store operations such as: opening and closing procedures, staff scheduling, cash wrap, inventory management, loss prevention, IT systems (POS), health & safety and budgeting to ensure operational excellence
• Establish relationships with other retailers/peers in the mall
• Liaise with our general contractor and vendors leading up to opening our Square One location
• Participate in weekly operational meetings and discussions with HQ team as required

People Management

• Drive employee engagement, create a strong store culture and ensure the team is recognized and motivated
• Oversee and manage store labour plans including weekly schedules and time off requests
• Collaborate with People & Culture to recruit and onboard a team of Sales Associates who align with Vessi’s vision, mission and core values
• Advise, guide and coach team on employee issues and escalate to People & Culture as necessary
• Conduct performance reviews and manage development plans for Sales Associates
• Screen, interview and hire new team members
• Deliver retail training to associates and ensure that all retail staff have proper understanding of product, SOPs and best practices

Performance

• Set, monitor and manage store financial targets and KPIs such as: sales per hour (SPH), average order value (AOV), conversion rate, net promoter score (NPS) and other inventory metrics
• Drive sales and high performance; ensure the team consistently meets and exceeds business goals and sales targets
• Create weekly sales performance updates for HQ team
• Ensure the team embraces a customer-focused mindset and consistently provides a seamless and memorable customer experience

What We’re Looking For:

• Customer-focused mindset
• Proven ability to build and lead high-performing teams
• Strong business acumen
• Subject matter expertise in retail store operations
• 5+ years of experience in retail management in the footwear/apparel industry
• Excellent written and verbal communication skills

It’s a Bonus if You Have:

• Shopify experience
• Deep knowledge of GTA customer base
• Store opening experience

What You’ll Get:

• Free Vessi product and 50% Employee Discount
• 3 weeks paid vacation
• $1000 per year Education Reimbursement
• Professional development opportunities
• Extended health benefits package including an EAP and a $500 annual Health & Wellness Spending Account
• 40% Family & Friends Discount
• Competitive salary
• Opportunity to help build an ever-evolving brand

At Vessi, we are committed to creating an environment where all team members feel welcome and have the opportunity to succeed. We believe that a strong commitment to diversity and inclusion allows us to truly fulfill our mission and live out our core values. We are an equal opportunity employer and encourage people of all backgrounds, perspectives and skillsets to apply.