Sre Technical Product Owner

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

TITLE: SRE Product Owner

LOCATION: Waterloo, Canada

Job Role:

As an SRE Product Owner, you will be responsible for the foundation of our Channel Service Platform – the infrastructure and automation of our SaaS offering. In this position, you will be defining and prioritizing the SRE Team's backlog, by gathering requirements from stakeholders, prioritizing them, documenting them accordingly and working with the SRE Team to deliver within the agreed upon timelines.

You will collaborate closely with the business verticals, Enterprise Architecture and the Development/SRE teams to define the strategic implementation and automation roadmap, with the SRE team responsible for the delivery, and with stakeholders to understand needs. Ultimately, you will be the specialist who holds the vision for your platform and knows its Return on Investment.

The perfect candidate will have a solid grasp on SRE, DevOps and infrastructure automation, data analytics, strategy, and agile methodologies in order to deliver high-quality projects that our platform and services benefit from.

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You will:

• Collaborate with the SRE Scrum Master and RTE to run successful release planning and sprint planning sessions, as well as sprint reviews and retrospectives
• Ensure a good communication and training strategy on the released features
• Work with the SRE stakeholders to prioritize features and stories with external dependencies, ensuring a transversal prioritization of the issues that need to be delivered.
• Work with the SRE stakeholders on establishing an infrastructure automation vision and a roadmap that aligns with the platform's strategic mission and objectives.
• Act as a Subject Matter Expert for assigned areas of the platform.
• Provide backlog management, iteration planning, and decomposition of the user stories. Create and groom short, medium and long-term product roadmaps in agreement with internal and external stakeholders.
• Manage the relationship and communication with all stakeholders on infrastructure-related matters.
• Ensure that the SRE Team always has an adequate amount of prior prepared and prioritized tasks to work on.
• Produce, analyze, refine and document stakeholders' requirements and user stories to be included in the production planning.

We are looking for a person with excellent communication and interpersonal skills as well as a major client focus. It is important that you can lead and inspire in a technical environment and collaborate with both technical and non-technical talent. You are driven and passionate about automating the platform, with millions of users and are a structured, result-oriented person. Furthermore, you believe in team ownership of what you create, and you will be working with your colleagues to learn, share ideas and solve complex problems. You constantly innovate and improve platform quality and group productivity. To succeed, you will need to be excellent in building strong relationships.

You Have:

• Thorough understanding and experience with IaaS and PaaS, CI / CD concepts
• Excellent organizational and meeting coordination skills
• Outstanding communication, presentation and leadership skills
• Experience with SRE/ITIL/ DevOps teams, culture and processes
• Knowledge of Agile processes and principles, backlog management techniques (story decomposition, story mapping) and metrics (burn down metrics, velocity, lead time, cycle time)
• Demonstrable expertise of Project Management fundamentals
• Experience working across organizational boundaries on a local and global basis
• 5 years+ of experience in working as an Agile Product Owner, or in a similar position, in a technology or software development company
• Analytical and synthesizing skills
• Good knowledge and acumen of IT Technology fundamentals and solutions.
• Ability to draft documents that are clear, concise and well structured
• Solid understanding of high availability principles, system observability and incident management
• Understanding of key SRE or ITIL terms SLA / SLO / SLI, error budget etc. (nice to have)
• Strong security mentality
• Ability to prioritize activities in the face of competing demands

You Might Also Have:

• Certifications as Professional Scrum Product Owner (PSPO) or Certified Scrum Product Owner (CSPO) are a plus.
• Solid understanding of software and infrastructure architecture and prior technical hands-on experience
• Experience creating and managing Epics and stories using tools such as Jira and Jira Align (AgileCraft).

ABOUT NCR CORPORATION:

NCR Corporation (NYSE: NCR) is a global tech company that changes how people everywhere bank, shop, eat, and travel. Our software, hardware, and services enable over a half billion transactions daily. Headquartered in Atlanta, we are leading how the world connects, interacts, and transacts with business. ncr.com

EEO STATEMENT:

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

STATEMENT TO THIRD PARTY AGENCIES:

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.