Product Owner - Claims

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Home-Based (Quarterly visits required to Markham, ON)

:

Allstate Canada Group has engaged in a transformation growth strategy which includes modernizing our core capabilities within claims. Our team is growing, and we are actively looking to hire a Product Owner, Claims. The Product Owner will lead the development and implementation of the strategic product vision and objectives, ensuring the product outcomes are aligned with business objectives and strategic roadmap provided by the Product Suite Owner. They will act as the “Voice of the Customer” to ensure the product(s) meets customer and stakeholder needs and expectations and deliver business value through achievement of Key Performance Indicators and goals. They will be the primary business representative working on the day-to-day development and implementation of product initiatives acting as the liaison between the business stakeholders and IT resources.

Accountabilities :

• Work with internal resources and/or outside vendors (if required) to develop training materials for end users
• Daily Stand-Ups
• Opportunity and needs assessment
• Backlog refinement & grooming sessions
• Develop and maintain a business continuity plan, including business-operating procedures in the event of a critical application outage
• Coordinate all changes to the system with stakeholders through Product Backlog Management
• Communicate prioritization and status to stakeholders
• Working with the Product Suite Owner, help to lead cross-functional stakeholder collaboration & communication to ensure completeness of vision and identification of initiatives that will drive the most business value for ACG
• Sprint Retrospectives
• Sprint Reviews
• Actively participate, collaborate, and communicate with all stakeholders at various levels within the organization to ensure everyone understands the roadmap
• Working with the Product Suite Owner, establish and participate in the sponsor update meetings comprised of leadership team members and appropriate cross-functional leadership and stakeholders
• Business case development
• Fully understand the context, complexity, goals and needs of the product suite vision and roadmap
• Participate and lead, where necessary, day-to-day Agile Scrum ceremonies which include:
• Lead the product in-take process
• Evaluate ongoing maintenance and enhancements from a business requirements perspective
• Communicate changes, improvements and other important information about the Product Suite as needed
• Determine the priorities within the backlog and manage stakeholders’ expectations including collaborate with stakeholders to understand and determine the “value” of the user stories
• Product demonstrations
• Coordinate end user training either through the Subject-Matter Expert (SME) model or with internal training resources, if required
• Lead, develop and maintain the Product Backlog:
• Collaborate with the Business Analysts and other stakeholders to determine level of user stories priorities and size including epic(s) and feature(s)
• Define in partnership with the Product Suite Owner the strategic product vision:
• Lead communications and training (change management):
• In concert with the IT Product Delivery team, work collaboratively with key stakeholders and partners, ensuring the successful definition, execution, and communication strategies for the Product(s)
• Lead product implementation & operationalization:
• Coordinate user acceptance testing to ensure the final product moving to production meets the business requirements provided
• Ensure appropriate problem resolution has occurred and that system issues are addressed and communicated accordingly, including making final decisions as appropriate
• Work with SCRUM Masters to plan deployments and optimize Product Team resource capacity
• Plan and deliver product rollout, including training, change management and communication
• Work with internal resources and/or outside vendors as required including sourcing and contract negotiations
• Other duties and special projects as assigned
• Goals & key performance indicators
• Sprint and Product Integration Planning
• Communicate changes, improvements and other important information about the Product as needed
• Business objectives & outcomes
• Advocate for the customer and end user; continually de-risk product direction & adjust the user stories to accommodate changes needed within the agile methodology and strategic vision
• Work within and manage the product suite budget
• Act as the “Voice of the Customer” to ensure products & features address known customer needs
• Define, write, accept, and prioritize user stories & actively groom the product backlog

Qualifications :

• Ability to lead project teams and share experience in large scale transformation.
• Experience working in the Lean, Agile, SCRUM or XP methodologies
• Product Owner experience and certification (i.e., CSPO)
• Post-secondary education in a relevant field combined with 5-7 years’ experience working closely with IT on delivering products and enhancements
• Must-have a strong experience in digital implementation and property claims knowledge.
• 3-5 years of P&C insurance experience.

Additional Qualifications :

• Able to sell ideas and clearly articulate rationale, ability to influence and negotiate to ensure priorities are met.
• Grounded in measurement and analytics to inform decisions.
• Critical thinker, problem solver and change agent.
• Excellent project management, organizational and analytical skills.
• Exceptional skills at building relationships, collaborating with others, and providing a supportive environment where challenging opinions and questions are welcome.
• Strong interpersonal and communication skills (both verbal & written).
• Proven ability to think strategically and be creative; willingness to take initiative and risks as needed
• Comfortable taking ownership and setting priorities.
• Ability to translate technical language to business language to ensure all stakeholders have a consistent understanding.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.