Sr Specialist, Internal Controls

Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

The Governance department is a Line 1B function supporting the Personal Insurance and Claims business units’ Three Lines of Defense. Reporting to the Senior Manager, Internal Controls, the Senior Specialist, Internal Controls is responsible for leading control validation (operational audits) and advisory engagements for Personal Insurance and Claims processes. This includes:

• Identifying and evaluating process and control deficiencies
• Coordinating the business’ response to internal, external, and regulatory audits
• Working directly with Senior Management on the design and implementation of key controls
• Understanding the overall risk and control environment
• Providing guidance on the design and operating effectiveness of processes and controls
• Scoping and testing of insurance processes and controls
• Quarterly reporting to Senior Management on control validation progress and insights

What can you expect in this role?

The Senior Specialist, Internal Controls will be responsible for the following:

• Coordinate with business stakeholders and auditors for internal, external, and regulatory audits of business processes and controls
• Recommend process and control enhancements that are practical and effectively address root causes of identified deficiencies
• Contribute to the development and implementation of governance frameworks within the business, including the design of operational processes and controls
• Work closely with Management within the Personal Lines and Claims business units to identify and assess top and emerging operational risks
• Independently execute control validation and advisory engagements end to end, including scoping, design of testing procedures, control testing, and audit reporting
• Evaluate the design and operating effectiveness of business processes and controls
• Constructively challenge Management’s mitigating action plans as needed and provide ongoing monitoring over their completion

What do you bring to the role?

• Strong organizational and problem-solving skills with the ability to resourcefully gather information, analyze critically, and cut through complexity to arrive at workable solutions
• Excellent written and verbal communication skills
• Insurance industry experience, especially in property and casualty operations, would be an asset
• 3+ years of relevant work experience within the financial services industry with significant exposure to internal/external audit, risk management, and/or regulatory compliance activities
• Proficient in MS Office, including Excel, PowerPoint, and Word
• Relevant professional designation(s) such as CPA, CIA, or equivalent
• Strong attention to detail and documentation skills
• Demonstrated leadership skills with the ability to build strong relationships and influence people
• Ability and willingness to travel between offices as needed

Please note that this role can be based out of our Toronto, Mississauga, or Waterloo offices. The role is hybrid but some flexibility to travel between offices as needed is required.

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it:

• Wellness and recognition programs
• Discounts on products and services
• Paid volunteer days and company matching on charitable donations
• Company share ownership program
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Pension and savings programs, with company-matched RRSP contributions
• Hybrid work schedule for most roles

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks

This role requires successful clearance of a background check (including criminal checks and leadership references).