Specialist, Admissions Jobs

About NPower Canada

NPower Canada is a charitable organization that launches underserved young adults into meaningful and sustainable digital careers. The program provides participants with free in-demand digital and professional skills training, and connects them to new and rewarding career opportunities with some of Canada’s largest employers.

Through consultation with a wide range of employers, NPower Canada’s comprehensive curriculum ensures participants are equipped with the in-demand technical and professional skills most sought after by industry.

NPower Canada provides employers with access to a pipeline of eager, diverse and job-ready young talent with in-demand digital skills who are primed to succeed in the workplace. Graduates receive ongoing support and coaching to ensure continued success in their careers.

NPower Canada is a certified Great Place to Work® in 2023.

Position Summary

The Admissions Specialist will be responsible for ensuring that applicants for both the Alumni and Core Programs are pre-screened appropriately for eligibility and suitability while providing exceptional service to applicants at each stage of the admissions process, and ensuring all applicant data is input and recorded accurately. This role may also involve conducting one-on-one interviews while supporting the admissions team as needed.

Who you are

• Driven and results-focused.
• Exceptional de-escalation and issue resolution skills.
• Able to work in a fast paced environment while maintaining a high quality of work.
• Highly organized and detail-oriented.
• Post-secondary education in Human Services, Research, Business Administration or related fields preferred.
• 2-3+ years of experience in high-volume youth/customer service roles, preferably in human services or educational settings.
• Proficient in Salesforce.org or a comparable customer relationship management (CRM) database application.
• Able to effectively communicate program information via telephone and e-mail.
• Ability to conduct face to face interviews with underserved individuals
• Exceptional youth/customer service skills, demonstrating empathy, active listening and a solution-focused approach to all communications.

Accountabilities & Deliverables

Applicant Communication and Support

• Ensure that eligible and suitable applicants are provided their next steps in a timely manner.
• Maintain positive relations with program delivery teams in order to ensure smooth participant transitions from admissions to the full programs
• Refer unqualified applicants in a diplomatic and sensitive manner to specific referral partner organizations while tracking service coordination data.
• Respond in a timely and professional manner to all applicant inquiries via telephone, email and text.
• Record and summarize all contacts (phone/email/text) with applicants.
• Review applications for both Core and Alumni Programs in a timely manner and determine if applicants meet eligibility criteria.
• Provide support, guidance and encouragement to applicants throughout both the Core and Alumni Programs admissions process, from online applications to interviews to offers of admission.
• Escalate complex service issues to management as needed; keep management apprised of any challenging communications with applicants.

Team Collaboration

• Participate and engage in daily, weekly, and monthly team touchpoints sharing updates of work
• Support management team to effectively resolve issues and respond to sensitive inquiries and concerns from applicants and their families.
• Work with program teams to continuously improve and quicken the follow-up process.
• Stay informed about Admissions targets by consulting with relevant reports and dashboards, and support the team in maintaining all Alumni reports and Dashboards.
• Collaborate with Team Lead and Admissions Manager to support the ongoing and evolving needs of the admissions team as requested, and on a cohort-based basis

NPower Canada is an Equal Opportunity Employer

NPower Canada will make every effort to accommodate any needs of candidates through the hiring process, under the Human Rights Code. Please inform us if you require any accommodation through the hiring process.

Background Check Notification

All offers of employment are conditional upon the successful completion of a background check; which includes professional and criminal checks.

**NPower Canada operates within a hybrid work setting that includes working at the assigned NPower Canada office and working remotely from home depending on project, position, or role requirements.**