Special Recovery Representative Jobs

As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known as Audi Finance and Volkswagen Finance, is a wholly owned subsidiary of VW Credit, Inc.

Audi Finance and Volkswagen Finance offers a wide range of leasing, retail financing and protection plans expertly tailored to meet the needs of our Customers. Additionally, we provide commercial financing products to Audi and Volkswagen Dealers to support expanding dealership capabilities and enhancing overall operations.

Role Summary

In charge of the resolution of total loss, bankruptcy files and the management of a collection unit for end-of-lease invoices and accounts past due with losses remaining unpaid in order to make payment arrangements and/or take the necessary actions to maximize the amounts collected.

Key Responsibilities

• Process total loss files within 30 days.
• Assign files, when required, to a collection agency. Keep a follow-up on these same files with our partners until complete resolution (settled invoice or closure of the assignment).
• Produce proofs of claim for notices and proposals of bankruptcy received and do the necessary follow-up to obtain releases.
• Communicate with customers, by telephone and/or e-mail, whose accounts are overdue for more than 45 days in order to negotiate a payment agreement.
• Calculate and issue invoices for losses following the auction sale and make arrangements to collect the amount due.

Primary Location

Canada-Quebec-St-Laurent

Required Qualifications

Formal education

• College diploma (DEC)

Experience

• Experience in the end-of-lease department (asset)
• Two to three years of experience in a collections position

Competencies

• Written and oral communication skills (French and English)

Negotiation Skills

• Knowledge of collection regulations for the different Canadian provinces and territories.

Work schedule

• Availability to work on a flexible work schedule when needed (Monday to Friday between 8AM to 6PM)