Site Reliability Engineer, Sre Operations , Canadian Tire Corporations

SRE will be responsible for the operational sustainment and availability of our production environment. Our focus is on ensuring that interruptions in supply chain operations are being detected and responded to in a timely, efficient manner. We utilize various technologies and are genuinely passionate about monitoring and automation. Our work is ensuring the Canadian Tire Corp supply chain operations are as frictionless as possible and is a key pillar in our mission to become the #1 retail brand in Canada.

What You Will Do

Reporting to the Manager, Systems Administration the SRE will be responsible for ensuring supply chain systems are operational and monitored.

This role is also an active participant in all aspects of Site Reliability Engineering, including technical vision, telemetry and observation decisions, automation strategy, framework development, solution delivery, incident, and problem management.

Responsibilities Include

• Define what it means for a service to be available; develop, monitor, and alert on SLIs/SLOs
• Document and maintain runbooks and procedures, automate (Toil Reduction) as much as possible.
• Collaborate with admins and L3 developers to prioritize problem root cause analysis and fixes based on incident and error analysis to achieve highly reliable infrastructure, systems, and integrations.
• Analysis for new services (in the production or design stage) to align with industry best practices & CTC monitoring framework.
• Lead weekly operational state reviews covering performance trends, anomalies, errors, and other availability events with SREs, product owners, and development teams.
• Identifying, configuring, & tuning: events, logs, metrics, & traces. Constant gap analysis from production incidents; required tuning identified & implemented.
• Dashboard development to display all metrics & monitoring data. Ensure it maintains functionality, programmability, & observability
• Experience in tools like ansible, rundeck, bitbucket, Jira, Github for automation.
• Experience in creating, modifying and maintaining CI/CD systems (Azure devops, Jenkins)

What You Bring

• Experience with monitoring, logging & telemetry tools like New Relic, Sumologic, Grafana, Splunk, Azure Monitor or similar
• SRE experience creating and designing meaningful SLO/I/A and error budget definitions.
• Excellent ability to liaise with business users, IT personnel, and vendors gathering requirements and delivering solutions.
• Ability to identify toil and remove redundant tasks leveraging scripting and automation(python/PowerShell/shell).
• Strong technical & analytical skills in troubleshooting and correlating information. Previous developer/application or system administrator experience

Must have

• Experience using APM including New Relic, Grafana, Datadog, Sumologic, Splunk or similar & applying to SRE monitoring techniques (golden signals, USE & RED methodologies)
• Python, Bash, Ansible or similar programming/scripting tools & technologies(Ansible/Rundeck)
• Systems engineering basics including networking, DNS, virtualization, containers, & various OS (Linux, AIX, Windows)
• Experience in designing and maintaining CI/CD pipeline and workflow processing.

Nice to have

• Familiarity with microservices architecture & system integrations
• Experience with database management
• Familiarity with cloud platforms
• Experience with Collaboration & Change Management tools: Jira, Confluence, ServiceNow
• PowerBI, Tableau & other BI tools
• Knowledge of Retail Business/Supply Chain

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place here for you.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.