Shipping And Receiving Supervisor

Title: Shipping Supervisor

Salary range 50K-60K + bonus + benefits

Location: London area

Shift: Days

Key Responsibilities

Use ERP system and customer portals for traffic (shipping and receiving) functions.

· Maintain superior service with internal and external customers

· Investigate and resolve customer order discrepancies

· Monitor and adhere to customer shipping schedules

· Prepare accurate and timely documentation including entering customer orders /spot PO’s

· Enter accurate cumulative totals and reconcile differences

· Monitor transmissions and issue advanced shipping notices (ASNs) in a timely manner

· Ensure accurate bar code labels/ information is maintained and obtain customer approval as needed

· Participate in cross-training to ensure back-up coverage and also rotating coverage for weekends, holidays, after-hours and expedite scenarios

· Deliver on-time and accurate responses to online inventory systems

· Follow all established protocols and procedures (for filing, submissions, etc.)

· Maintain accurate records of inventory and ensure supply and tracking of returnable containers

· Ensure accurate communication logs, and voiding of invoices as needed

· Provide inputs and participate in forecasting for customer activity

· Monitor and communicate customer demand changes

· Liaise with the customer and research and resolve concerns

· Complete customs documentation to ensure smooth import and export activity

· Promote health and safety and ensure good housekeeping at all times

· Adopt and support KAIZEN activities

· Ensure all work is in compliance with certifications and standards

· Perform other duties as assigned

Requirements

- Certified Customs Specialist (CCS) certification is an asset

- Working knowledge of cross-border shipments and ITAR compliance

- Working knowledge of ACE, and CERS portals

· Completion of high school diploma (minimum) and some business school (preferred)

· Strong computer skills (Office and SAP)

· Solid communication skills - the ability to read, write and speak English is required

· One year of relevant experience in automotive customer service at the tier 1 level (preferred)

· Ability to work with a team in a fast-paced and dynamic environment

· Professional interactions with customers, suppliers, customs, and freight companies

· Knowledge of customs regulations and AIAG standards is an asset

· Advanced administrative and organizational skills

· Working knowledge of EDI systems

· Ability to successfully interact with all levels of employees in a multicultural environment