Senior Reporting Analyst Jobs

Title: Sr Reporting Analyst

Location: Chatham, Ontario

Duration: 6 Months

We are currently seeking a Sr Reporting Analyst to join our diverse team. This role supports all Customer Care Operations (Billing, Payments, Collections, and Call Centre) with improvements in operational reporting & analysis.

Are you an independent, organized individual who sets priorities and meets timelines? Do you have an outstanding experience using technology to develop reporting framework and drive improvements? If so, we would love to hear from you.

What You Will Do:

• Convert existing management reporting packages into more informative information using new tools (e.g. SQL, Power BI etc).

• Assemble new reporting requirements on improvements in overall efficiency, channel shift and customer satisfaction.

• Assist in implementation of changes in business processes and rules

• Support team leads to help drive improved business results including reduction in call volumes, back-office exceptions, collections and overall cost effectiveness.

• Work with IT and business support groups to co-ordinate data collection for analytics projects. Ensure data requirements for projects are well documented with clarity on how it will be gathered and organized.

• Work closely with groups to identify requirements for more robust data access for ad hoc analysis and reporting.

• Prepare, analyze and distribute various monthly and quarterly reports for Customer Care team.

• Responsible for delivering on reporting of metrics for a customer base of 3.8 million including customer calls, collections, payment processing, financial reporting, and exception management.

Who You Are:

• Related university degree or a combination of formal education and 3-5 years of analytical experience.

• Ability to analyze large volumes of data to provide insight. Must be numerically oriented with ability to critically think through issues using data.

• Proficient in Microsoft Office Suite, i.e. EXCEL, WORD, Access, PowerPoint, Power BI and Skilled in SAP Analytics suite (Business Objects, Crystal Reports)

• Ability to read/write in both SQL and Python programming languages

• Outstanding communication (both written and verbal) and interpersonal skills

• Understanding of regulatory environment is an asset.

• Knowledge of affiliate relationship code, gas marketers code, and other regulatory requirements will be of excellent advantage.