Senior Product Coordinator Jobs

Senior Product Coordinator , Products & Services

Permanent Full Time

Job Band: 3

The Senior Product Coordinator is responsible for supporting and facilitating the deployment of one or more digital health product(s) and services to healthcare organizations and/or clinician practices from both business and technical integration perspectives. This role will also be responsible for initiatives and operational duties relating to the ongoing product and service management of digital health products and/or corporate services operated by OntarioMD.

If you are passionate about healthcare and digital health products, then this role is for you! The Senior Product Coordinator will work with both internal and external stakeholders, leading and coordinating activities and deliverables pursuant to the deployment and ongoing support of OntarioMD products and/or corporate services.

Reporting to the Manager, Product & Service Management, this role:

l. Manages the implementation of digital health products and services to assigned settings:

• Conducts workflow and change management assessments and gap analyses, and facilitates completion of associated activities and documentation; and
• Appropriately escalates issues for resolution;
• Monitors/reports on the status and risks of OntarioMD and partner deliverables regarding the implementation of products and services;
• Produces project documentation;
• Interacts with clients, including clinician practices and vendors, through the entire implementation cycle from lead generation through transition to operations;

II. Supports the broader team in the context of ongoing product and service management:

• Coordinates and facilitates meetings, training sessions and working sessions with internal and external stakeholders, including the preparation of presentations and supporting materials, and the documentation, distribution and follow-up of meeting minutes and action items;
• Prepares and contributes to a variety of internal and client-facing communications;
• Coordinates and develops periodic and ad hoc progress and status reports and dashboards;
• Updates documentation, collateral, training materials and website content as required by the project or ongoing operational maintenance.
• Assists product design and technical teams, ensuring decisions and action items are documented and communicated appropriately;
• Supports activities required to host working groups and assists in the documentation of discussions and business/technical requirements; and
• Researches, recommends and supports implementation of product expansion within key target markets;
• Identifies areas for improvement and manages multiple concurrent initiatives related to the continual improvement of OntarioMD owned products, services, and the processes required to develop and support them;

Requirements that are important to us:

• Able to build and maintain productive working relationships with stakeholders, vendors and partners;
• PMI, ITIL, and/or CPHIMS-CA designation(s) or actively working toward completion is an asset;
• Excellent written communication and oral presentation skills with attention to detail, able to articulate complex technical topics to non-technical audiences;
• Minimum of five (5) years’ experience with stakeholders in the provincial health system; and
• Able to thrive in a consulting role, including data-gathering, analysis and problem solving;
• Minimum of five (5) years’ experience in a project-oriented environment.
• Minimum of two (2) years’ experience supporting IT related projects in a health informatics or IT integration environment
• In-depth working knowledge of a variety of computer software including Microsoft Office suite (e.g., Word, Outlook, Excel, Power Point, SharePoint and Project).
• Familiarity with digital health integration solutions and messaging standards is an asset.
• Post-secondary education in Business Administration, Health Administration and/or Information Technology, or equivalent experience;
• Comfortable facilitating and working with cross organizational/cross-discipline delivery partners;
• Familiarity with IT Service Management tools is an asset.

Benefits we think you'll like:

• Competitive salary and bonus program
• Fun, friendly and dynamic work environment with a passion for digital health
• Professional development and continuous in-house learning opportunities
• Exceptional group benefits package paid by the organization
• Fantastic opportunity to grow within the team and throughout the organization

How to Apply:

Interested candidates are invited to apply online through our careers page. Applications will be considered up until May 23, 2023 at 3pm.

For further information, visit our website at www.ontariomd.ca. We regret that only those selected for an interview will be contacted.

OntarioMD is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.

All candidates offered a position with OntarioMD from December 3, 2021, onward must be fully vaccinated and provide proof of their vaccination as a condition of employment. OntarioMD will comply with its Human Rights obligations and accommodate employees who are legally entitled to accommodation.

Following the advice of provincial health authorities, to mitigate the risk of the potential spread of COVID-19 and support social distancing, all recruiting activities including interviews and new hire onboarding will be conducted remotely. While we are doing our best to ensure reasonable response times, please expect potential delays during the recruiting process due to the current situation.

OntarioMD does not solicit personal information such as banking information or passport information over social media sites for employment purposes.