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Company | Revera Inc. |
Address | Ottawa, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care,Hospitality |
Expires | 2023-05-26 |
Posted at | 1 year ago |
Description
- Act as Brand Ambassadors by accurately managing, resolving, educating or re-directing the customer contact;
- Create opportunities by building relationships with potential customers; and
- Successfully respond to customer contacts within established KPIs, within the current (and future) contact channels (i.e calls, e-mail, social media);
- Maintain a well-developed lead base for a designated region;
- Contribute to high levels of customer satisfaction by establishing rapport and being a trusted advisor for Retirement and LTC;
- Successfully meet key sales KPI’s.
- Provide support to internal sales team through lead management and scheduling potential customers;
- Speak to Media Releases
- You will provide advice on RET or LTC needs by developing an understanding of each caller’s needs;
- Follow standardized procedures and workflows to accurately gate the complaint (resident, family, staff) and ensure effective recording and communication to the appropriate internal partners (Operations, Clinical, Legal, Communications);
- Identify trends and knowing when to recommend further investigation to appropriate team members;
- To uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera’s Code of Conduct;
- Other related duties as assigned.
- Leverage IT tools to manage and log the contacts to support communication of any feedback or concerns and to accommodate any regulatory requirements;
- Maintain a lead database and communication with potential customers in a designated region;
- Maintain a well-developed lead base for a designated region;
- Be a source of knowledge to contacts on the Revera brand;
- Be a generalist, knowing the intricacies of the Revera lines of business and how to address any questions or concerns regarding them;
- You will take lead inquires directly and manage activities accordingly;
- Proficient with communication technology and electronic communication
- Keyboard proficiency
- Post Secondary Education
- Customer service and sales experience
- Exceptional verbal and written communication skills
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