Senior Claim Advisor, Accident Benefits (Alberta)

Who Is Allstate

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

The Alberta Casualty Claims team is hiring, and we are actively looking for a Senior Claim Advisor, Accident Benefits (Alberta) to join our team! Reporting to the Manager, Casualty Claims, you will be accountable for handling first party injury claims.

Role Designation – Home-Based

Accountabilities:

• Adhere to legislative and regulatory requirements;
• Take ownership and accountability to solve customer problems;
• Other tasks assigned by Manager.
• Work collaboratively with a team of Accident Benefit Adjusters and Claims Assistants;
• Settlement of claims within personal authority and follow company guidelines on claims exceeding personal authority; specific to the province of Alberta preferred
• Interpret insurance policy wording, determine policy coverages and set reserves on Accident Benefit claims assigned;
• Communicate and interact with claimants, vendor, medical professionals, lawyers in a professional manner;
• Ensure files are thoroughly documented;
• Comply with best practices as set out in Allstate policies and procedures;
• Set and define customer service expectations;
• Maintain a caseload reflective of a Senior Claim Advisor, Accident Benefits;
• Investigate, negotiate and settle accident benefits claims or moderate to high complexity by telephone, in person and/ or by written correspondence;

Qualifications:

• Ability to work independently and as part of a collaborative team environment.
• Strong critical thinking skills to identify strengths and weaknesses of claim;
• Strong written and verbal communication skills with a commitment to providing outstanding customer service;
• Completion of CIP designation or desire to pursue is preferred;
• Prior insurance experience and knowledge in injury claims, medical rehabilitation concepts, and medical terminology is preferred; specifically in relation to claims in Alberta
• Post-secondary education is preferred and a minimum of 1-2 years relevant Claim Advisor, Accident Benefits experience;
• Strong time management and organizational skills as well as the ability to work in a fast paced environment;

Benefits To Joining Allstate

• Annual Wellness allowance to support employees with improving health and wellbeing
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Comprehensive Retirement Savings Program with employer matched contributions
• Tuition Reimbursement
• Working within the community and giving back!
• Personal reflection day
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Flexible Work Arrangements
• Student Loan Payment Matching Program for Government Student loans

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.