Security Guard - Full Time

Job Overview

This is a great opportunity to join Cash and ACE Casinos as the Security Guard. The position is based in Calgary. The Security Guard will completing security related duties that comes with working at the casino and is responsible to keep the company property and assets safe and protected and Secure, along with giving amazing customer service to the patrons. The guard also will be supporting the security supervisors in various security duties and responsibilities.

Responsibilities And Duties

• Execute duties in a positive and a professional manner
• Check identification in accordance with AGLC rules and procedures.
• Answer inquiries and assist patrons when and where possible.
• Ensure all irregular, unusual, suspicious, or illegal activities are controlled and reported.
• Safeguard all confidential information and exercise due care to prevent its improper disclosure or use.
• Maintain a constant vigilance to ensure the safety of both patrons and staff.
• Adherents to good OH&S practices.
• Pit Check - Ensure table boxes are distributed to appropriate tables, and boxes have been properly reset and locked by count room staff. Completed once in the evening after the close of table games and once by morning staff, before the casino opens, to prevent mishaps during the table box pull.
• Comply with all company rules, regulations, policies and procedures.
• Escort the transfer of monies and chips within the Casino.
• Promote positive customer service in and around the Casino.
• Complete incident reports as needed
• Provide escorts to the guests as needed
• Preparation and delivery of cards to the gaming tables.
• Escort of patrons and staff to and from the Casino upon request.
• Actively communicate with team members and on-shift supervisors to identify and supply information regarding suspicious activities, individuals and/or misconduct.
• Implementing fire alarm, bomb threat or robbery protocols, including full evacuation.
• Response to a security incident or medical emergencies in a timely fashion.
• Actively participate in the removal of individuals deemed undesirable, disruptive and/or under the influence.
• Maintain and promote good public relations and communications with the Casino's patrons and staff.
• Ensures all money and chips are safe
• Ensure the accurate and neat recording of all activities in the appropriate logs and reports.

Education And Experience

• AGLC Registration
• AGLC ProTect
• First Aid
• 1-3 Years of security experience
• AGLC Reelfacts VLT employee training
• AGLC Deal Us In Phase 1 and 2
• AGLC ProServe
• Anti-money Laundering
• Alberta Security License

Skills And Abilities

• Must meet all AGLC requirements for a gaming worker's license.
• Training in conflict de-escalation and resolution would be an asset.
• Must be proficient in the English Language (written and oral).
• Must obtain an AGLC AML certification prior to applying for a gaming worker's license.
• Must have excellent communications skills.
• Must have a police criminal record check no older than three months.
• Must be 18 years or older.
• Knowledge of Microsoft Office would be an asset.
• Must complete the following before starting the role: Pro-Tec, Pro-Serve, Deal Us In (Phase I and II), Reelfacts VLT Employee training, First Aid / CPR.
• Previous experience or training in security would be an asset.

Physical Requirement:

• Ability to sit, stand and walk for extended periods of time (up to sixty minutes).
• Ability to lift and carry up to 5O Ibs.
• Ability to respond quickly to urgent situations.
• Ability to restrain individuals and/or be involved in physical altercations.

This role requires a clear criminal record check.