Security Guard - Control Centre Operator

Overview
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!
Start your phenomenal career with Allied Universal today!

Allied Universal is currently seeking Full Time Security Control Room Operators to join a High-Profile Security Team in Downtown Toronto.

• Career Advancement Opportunities
• After 6 months training pay rate increases to $23 per hour
• Pay rate starts at $22 per hour for Level 1
• Paid medical, dental, vision for Full-Time employees
• Excellent Communication Skills
• Open availability required
• Good Computer Skills

We are looking for one full time guard who has open availability to work.
And Three part time guards for a contractual period of four months (for Events in the building).
Main Responsibilities

• The Control Room Operator will monitor the various security systems and applications from an advanced security office on site.
• Will be responsible for intake, triage and escalate all types of incidents reported to the centre, with the assistance of the Supervisor.
• The Operator will also be responsible for documentation and data entry, monitoring various systems and responding to e-mail and telephone calls in a professional and timely manner.
• This role will also work to dispatch resources as needed.

Responsibilities Include:

• Interface with base building guards to coordinate incident responses
• Monitor corporate security systems- including but not limited to the access control and CCTV systems
• Receive notifications of security incidents and issues from all corporate personnel
• Communicates concerns, process improvement ideas or other opportunities for improvement to the team
• Notify emergency services when external response is required; coordinate with corporate security to ensure services have immediate access to the space
• Relay notifications of incidents, issues etc. to the appropriate leadership positions (Allied Management and Client)
• Performs other duties as required
• Dispatch security officers to investigate alarms and respond to incidents, escalate as procedure states and to the best of own judgement
• Monitor the performance of security system elements and report deficiencies to Security Leader and Corporate Security personnel
• Adheres to and promotes the client's and Allied policies and procedures at all times
• Applies the appropriate professionalism, maturity and tact to manage the incident
• Track the location and activities of all guards assigned to their shift

Skills/Knowledge

• Security monitoring experience: Minimum of 2 years experience as security operations center operator or security desk monitoring guard in executive or high profile corporate buildings
• Licensing: Security guard
• Computer literacy: Minimum of intermediate level competency with Windows-based computer systems and Microsoft Office (Outlook, Word and Excel) software.
• Communication skills: Exceptional verbal and written communication capabilities and capable of accurately capturing and relaying information

Closing
Allied Universal® provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUSecurity.ca .
Requisition ID
2023-1016116