Sales Governance & Controls Senior Analyst

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

At Home

The opportunity

We’re looking for a Sales Governance & Controls Analyst to join our Sales Enablement team at Manulife Bank. In this role, you will partner with key stakeholders including Compliance, Risk Management, IT, Audit, Operations and Sales. You will directly support Sales leaders during internal and external audits including business process and key control walkthroughs, evidence gathering, assisting with responses to audit findings and recommendations, all within expected timeframes. You will also liaise and directly support Sales on issue management, corrective action plans and governance and conduct key control testing. This position is focused on audit support and risk prevention and detection through enhancing existing controls and procedures or creating new ones to support risk mitigation throughout Sales.

At Manulife Bank, we believe banking products are an integral part of every Canadian's financial plan. As one of Canada's youngest banks, we are growing at an unprecedented rate and need people with the skills, energy, and drive to maintain our position. We offer competitive compensation and a supportive work environment with flexible hours.

Your Responsibilities Would Include

• Completing Risk Control Self-Assessments (RCSA) for Sales and reviewing the adequacy of controls to determine if additional actions are required
• Managing ad hoc initiatives related to controls and governance within target dates
• Organizing the sales team’s record management efforts and acting as a subject matter expert in this area, working closely with other Department Record Specialists
• Recommend new controls where gaps have been identified, or when a new initiative or business process is introduced
• Facilitating closure of Sales Corrective Action Plans (CAPs), partnering with business stakeholders to provide satisfactory evidence to effectively close CAPs prior to due dates, with no recurrence of previously closed issues. Providing support to Sales teams in their management of risks with the purpose of improving operational risks controls
• Providing “First Line of Defense (1b)” oversight by objectively identifying and implementing controls for Sales as well as measuring, monitoring, and reporting on those controls across Sales
• Supporting Sales Leaders to review and respond to internal and external Audit requests, facilitate providing evidence, assisting with responses to findings and recommendations, and ensuring audit points and corrective action plans are closed within the expected timeframe
• You will be a key subject matter expert on sales compliance requirements
• Overseeing the implementation of Sales internal control process improvements based on audit findings or recommendations
• Performing periodic tests of existing controls, define testing plans, report findings to management, and propose remediation plans or raise issues/Corrective Action Plans (CAPs) where appropriate
• Building and maintaining relationships with key stakeholders including Compliance, Operational Risk Management, Privacy, Sales Practices, and internal Audit teams to support identification of issues and action plans to remediate control gaps
• Working with Sales leadership to implement, execute, evaluate effectiveness and evolve controls as required over time

What motivates you?

• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You thrive in teams and enjoy getting things done together.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You obsess about customers, listen, engage and act for their benefit.

What We Are Looking For

• You learn FAST. You pick up new ideas, concepts, technologies, and tools easily. You are comfortable with MS Office applications and tools including Excel, Word, Access, Sharepoint, PowerAutomate and PowerBI.
• You have project management and analytical skills and can work with teams to critically analyze issues, lead with expertise, resolve problems and drive to implement solutions
• You have an approachable style and great communication skills that makes people want to work with you.
• You have a university degree in Finance, Accounting, Business Administration and/or equivalent experience in a Controls environment within the Canadian Banking industry.
• You don’t like to stand by when you notice that there’s something that could work better. You are accountable, you own it, you find solutions and do something about it!
• The risk controls profession isn’t new to you. You’ve spent a minimum of 5 years or more growing your knowledge, skills, and experience in this line of work and you have a clear track record of success in supporting or leading the implementation of internal control process improvements or initiatives.
• You successfully manage competing priorities like a champion.
• You never lose sight of the customer - their needs and their experience in doing business with us. You put the customer at the centre of everything you do.
• You are meticulously organized and can develop and implement systems to manage large amounts of data and details.
• You are a strategic thinker with the ability to think conceptually beyond day-to-day business realities and to effectively consider downstream impacts.
• You are familiar with audit and corrective action plan processes and have a Financial Services/Banking background.
• You have a strong understanding of controls frameworks and risk management practices
• You maintain your composure and best-self during challenging times or challenging interactions.
• You have solid operational knowledge of Banking products and processes and the types of technology solutions that allow a Business to manage them.
• You “go with the flow” and can adapt to change; you like to work in a fast-paced environment.
• You understand the “3 lines of defense” and your role within them

What can we offer you?

• A focus on growing your career path with us.
• A competitive salary and benefits packages.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

Our commitment to you

• Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.
• Continuous innovation We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
• Values-first culture We lead with our Values every day and bring them to life together.
• Boundless opportunity We create opportunities to learn and grow at every stage of your career.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

CAN, Ontario - Full Time Remote

Salary range is expected to be between

$65,775.00 CAD - $109,625.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.