Retail Team Leader Jobs

18 hours per weekAbout our culture

The Works is such an awesome place to… well… work! Our atmosphere is supportive, welcoming, friendly and inclusive. A second home-from-home where you can be your best and authentic you.We’ve built an environment that’s busy, always moving, and full of energy. Yet we still make space to share must-watch TV recommendations and our favourite page-turners! It’s the perfect place for people who know how to roll their sleeves up, get creative, and put their passion and imagination to work… we’re people who ‘do’.

Overview Of The Role

When you join us, we’ll actually call you a Deputy Manager, not Team Leader. As a retail Deputy Manager you’ll help keep your store running like clockwork, working in partnership with the Store Manager. As a retail leader you’ll inspire your team to deliver the best customer experience by creating ‘moments that matter’ with our retail customers.You’ll also have the opportunity to make a real difference with your team too, playing an important role in coaching and motivating the team to help be the best they can be, whilst working shoulder to shoulder with them on the retail shop floor.We recognise that our Team Leaders/Deputy Managers our future Store Managers and beyond! So, we’ll actively support your personal development and career progression.

Deputy Manager Key Responsibilities

• Stand-in for the Store Manager and be responsible for all metrics whilst they’re away
• Coach and motivate the team to deliver an amazing customer experience
• Deliver great store standards and ensure tasks are completed accurate
• Work shoulder to shoulder with your team on the retail shop floor
• Drive retail commerciality

But most importantly, you’ll know how to have fun, and not take yourself too seriously, after all having fun is part of our DNA!

Work/life balance…

As we’re open long hours and our shifts do include weekends; whether you are studying, have family/caring commitments, or perhaps you’re a crafting supremo who’s creating a top-secret masterpiece…. we make sure our rotas are available 3 weeks in advance so you can get the most out of your days off.

The Skills You’ll Need

To flourish with us as a Team Leader, you’ll need to be resilient, love retail, be people focussed and passionate about our brand and ranges.

• A great communicator
• Supportive of team wellbeing, performance and career aspirations
• You’ll be commercially astute
• Able to understand and analyse data
• Have a knack for problem solving
• Comfortable with tech such as PC’s, Tills, Smartphones and e-mail
• An eye for merchandising

Our PERKS really are ‘The Works’

• Recognition Awards - For outstanding service, customer feedback, excellent sales and more!
• Share Scheme - Become a shareholder and own your very own piece of The Works!
• + Loads more! - Holiday, Pension, Sick pay, Life assurance and optional charity giving
• MyWorks - Exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
• 25% Colleague Discount - Plus, exclusive double-discount days
• Save As You Earn - Save directly from your salary
• Wagestream - Claim early access to 50% of your wages as you earn them
• Can-Do Academy - Instant access to further training and development to help you grow with us and develop your career
• 24/7 support for you and your family - Through our Employee Assistance Programme and Retail Trust Partnerships; Get free counselling, will-writing services, financial and emotional support for you and your family – because you matter!
• Long Service Awards - Cash, gifts, or holiday rewards

Our Purpose To inspire reading. learning, creativity and play - making lives more fulfilled Our Values We are Crafty | We are Caring | We are Can-do