Resident Services Coordinator - Nanaimo

Position Title: Resident Services Coordinator (RSC)

Posting Number: #23-20

Reports to: Associate Director of Housing

Compensation: $24.97-$27.05 per hour

Schedule: 8:30am-4:30pm, Monday-Friday (75 hours bi-weekly)

Posting Closing Date: August 1, 2023 at 4pm

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Key Responsibilities:

The Resident Services Coordinator supports the Associate Director of Housing in meeting effective operation and prudent management of our residential properties with a resident-focused approach.

• Undertaking move-ins/move-outs and unit showings;
• Providing monthly reports to the Manager of Resident Services on internal housing statistics;
• Cross-training with coordinator positions in other departments; and
• Collaborating with other departments to support housing security and stabilization efforts to minimize evictions; and
• Implementing rent increases in accordance to RTB requirements;
• Follow up on reports from property inspections and maintenance visits that indicate any action needs to be taken by the resident in order to comply with their tenancy agreement;
• Ensuring tenancy agreements are up to date and adequately protect Pacifica Housing;
• Timely response to resident communication including complaints and inquiries;
• Prepares and delivers resident correspondence including but not limited to warning letters and notices to end tenancy;
• Performs a variety of administrative functions including:
• Arranging viewings with potential residents and following up with prospective renters;
• Completing the move-in process with new residents;
• Completing the move-out process, updating the required data-bases and collaborating with maintenance and supportive housing staff as required to ensure an expedited suite turnover process takes place
• Prepares evidence and documentation to be submitted for and participates in hearings at the Residential Tenancy Branch (RTB) and represents the Society in RTB proceedings
• Works with residents to create and track payment plans as required and that chargeback procedures are followed;
• Works with the Finance Department to ensure timely collection of rent and tracking of accounts receivable; and
• Records and maintains resident unit files in Yardi (property management software), and hardcopy including all tenancy related records;
• Tenancy Management and Resident Communication:
• Taking early preventative action when a resident is struggling or failing to meet their tenancy responsibilities;
• Processing rent/subsidy changes as per BC Housing guidelines;
• Perform other related duties as required including providing vacation and other coverage to Pacifica Coordinators as required.
• Ensures appropriate and effective communication takes place with residents, provide responses where required, including as a direct liaison with residents and external stakeholders as required;
• Contributes to ensuring a high occupancy rate by:

Requirements

Please note that a combination of experience and education may be considered.

Education:

• Certificate or diploma in Office Administration
• Secondary school graduation

Experience:

• A minimum of 2 years related property management experience

Knowledge, Skills and Abilities:

• Ability to operate as part of an interdisciplinary team
• Knowledge of Yardi Property Management software an asset
• Proficient in MS Office programs including Word, Outlook and Excel
• Knowledge of the Residential Tenancy Act
• Strong organizational and time management skills
• Demonstrated conflict resolution skills

Additional Criteria for Role:

• Completion of a Criminal Record Check is required before employment commences
• Current basic First Aid Certificate
• Must have valid driver’s license and access to a reliable vehicle with a minimum of $2 million liability ‘business class’ insurance.

Benefits

• Competitive salary from a Certified Living Wage Employer
• Organization and individual training opportunities
• Excellent benefits package for full-time employees (includes extended health and dental, life insurance, and more)
• Dog friendly offices
• Career development and internal advancement opportunities
• Wellness time
• Competitive employer RRSP contributions
• Minimum six (6) percent vacation accrual rate for all permanent staff
• Social committee that includes robust team building and staff social events
• Employee assistance program
• A mission driven and meaningful working environment

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability.