Reporting Consultant Jobs

Reporting Support Consultant

Job purpose

Resolve software questions for clients using Reporting and Analytics products. Provide solutions to meet client needs for customized reporting and outbound data feeds.

Duties And Responsibilities

• Resolve inbound service requests from internal and external clients utilizing ADP Reporting products
• Detail client service requests in client record management system
• Maintain knowledge and proficiency of Reporting and Analytics products
• Adhere to schedule as per Workforce Management
• Collaborate with internal product support partners to bring resolution to client request
• Follow call handling best practices to deliver Service Excellence
• Achieve call metrics as determined by business unit

Qualifications

• Strong communication written and oral
• Excellent time management skills
• Bilingual French & English
• Excellent organization and prioritization skills
• Proven track record for delivering superior customer service
• Strong attention to detail
• Programming background preferably Crystal reports
• Aptitude to learn new software applications

Education

Post-secondary diploma or equivalent

Experience

1-2 years of customer service experience

Working conditions

Able to work between 8am-8pm EST

Physical Requirements

N/A

Direct reports

N/A

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