Recognition And Incentives Coordinator

Description

Aviso Wealth:

At Aviso Wealth, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso Wealth has to offer at www.aviso.ca.

The Opportunity:

We’re looking for a Recognition and Incentives Coordinator to join our Client Solutions team.

Your role will be required to regularly perform essential duties on behalf of the company from your assigned Aviso office. Your role is considered medium flexibility, requiring you to work onsite 1-3 days per week at our office at 151 Yonge Street, Toronto, ON.

Reporting to the Director, Client Solutions, the Recognition and Incentives Coordinator is responsible for administering our employee incentive and recognition programs for our contact centres. You will also help the leadership team to develop new incentives and recognition schemes, including planning, designing, tracking, communicating, and administering these programs.

You will be a key part in ensuring that Aviso Wealth is providing unparalleled service and support to our customers. This requires someone who is highly creative, analytical, employee focused, fun spirited and passionate.

Who you are:

• Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
• Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization
• Service – You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients’ needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner

What your day looks like:

• Administer, track, and communicate results in a timely manner
• Help come up with highly creative and fun programs that both deliver on business results and employee engagement
• Champion the service philosophy in everything you do and every meeting you are in. Create the gold seal standard in customer service and you challenge others both in the Contact Centre and in the broader organization to live up to the standard
• Help develop innovative Incentive and Recognition programs that are ground-breaking
• Be an employee focused Recognition and Incentives Coordinator that treats our front-line team as your “customers” ensuring they are supported, respected, communicated and included in all of our incentive activities
• Partner with other departments to ensure strong two-way communications and that the Contact Centre gets the appropriate information to effectively handle our customer calls, chats and emails
• Challenge the status quo and join us on the road less travelled
• Help to evolve this new contact centre in an organization obsessed with Customer Experience. It is all about the customer from design to servicing

Requirements

Your experience and skills:

• Someone creative who can use multi-media programs like Adobe Photoshop and other photo editing, movie editing software, desktop publishing etc.an artistic flare is very helpful
• 3 or more years in Customer Service, preferably in rewards and recognition related roles in a world class customer service environment with a strong track record of success
• Be a constant learner and constant teacher. You will fail fast and learn even faster.
• Fluent communication skills in English are required and bilingual skills in French are an asset
• Someone with a strong work ethic who leads by example
• Excellent at listening, making people feel heard and valued
• Someone who is not afraid to ask others for help when needed
• Flexible to work at different times in order to run this operation
• Not territorial or worried about looking good but would rather everyone look good together
• An advanced understanding of Microsoft Excel and has strong analytical skills.
• A believer in servant leadership. An eternal student of service

You will be measured on the two metrics that matter the most - Employee and Customer Satisfaction:

• Leadership and ability to ensure our team are at the heart of our incentive and recognition programs as measured by high employee satisfaction, low absenteeism, turnover, etc.
• World class service as is demonstrated by the Contact Center having amazing Customer Satisfaction
• Commitment to team as measured by leader and peer compliments
• Program effectiveness as measured by employee feedback and customer experience results

Benefits

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

• Matching contributions to our retirement program
• Competitive compensation package that rewards and recognizes individual contributions
• Regular social events to foster teamwork
• Generous vacation time, fitness benefit, parental leave top-up options
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees

Equal Employment Opportunity

Aviso Wealth welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso Wealth powers businesses that empower investors. We are a national, integrated financial services company, with approximately $110 billion in assets under administration and management. Aviso Wealth is owned by Credit Union Centrals, Co-operators / CUMIS and Desjardins. Our mutual funds dealer, securities brokerage, and insurance dealer support thousands of financial advisors at credit unions across Canada. Our award-winning online brokerage, Qtrade Direct Investing, and our digital advice platform, Qtrade Guided Portfolios, give Canadians flexible choices for building their wealth. Our asset manager, NEI Investments, offers a comprehensive lineup of responsible investment funds and portfolios, which are available through a national network of advisors. Aviso Wealth also provides custodial services and introducing broker services to independent financial organizations, including banks, trust companies, insurance companies, investment dealers, portfolio managers and financial planning firms. We have operations in Toronto, Vancouver, and Montreal with a regional office in Winnipeg. More information about Aviso Wealth is available at www.aviso.ca.