Receptionist - Telus Health

Description

Location: 600 de Maisonneuve Boulevard West, Montreal

Status: 37.5 hours per week

Schedule: Monday to Friday

Create Exceptional Customer Experiences For Our Patients.

Join our team

Our preventive medical clinic is looking for a receptionist who will be a good fit for our dynamic and professional team. We offer a pleasant work environment focused on customer service and listening to our patients’ needs. The reception desk represents the clinic’s image, and reflects the customer experience that our visitors can expect. We want to offer a pleasant customer experience and ensure that our patients are seen as promptly as possible.

Why choose TELUS Health clinics?

• Very competitive and flexible group insurance plan according to your needs
• Pension plan and TELUS share purchase plan with very generous employer contributions
• Annual coverage up to $5,000 per year in mental health
• Wellness account of $750 per year
• Access to the TELUS Health virtual healthcare app
• 40% off current phone plans (TELUS/Koodo)
• Daytime schedule (no evenings or weekends)
• 3 weeks vacation + 3 wellness days

The impact you’ll make and what we’ll accomplish together

As a clinical receptionist, your core mission is to provide impeccable customer service. We count on our front desk team to welcome our patients enthusiastically, help them to navigate the various aspects of their visit, and provide a friendly conclusion as they leave. Our receptionists must have an outgoing personality, be able to perform multiple tasks simultaneously, and work with a variety of software systems and tools.

Here’s How

• Accept payment from patients, close and balance the cash drawer at the end of the day
• Responsible for opening and/or closing the reception area for the occupational clinic
• Stand in for the coordinator as needed
• Work in close collaboration with the coordinator to ensure that operations run smoothly and to keep appointments on schedule
• Provide candidates with various forms to fill out before meeting with healthcare professionals, and ensure that everything is properly filled out before allowing them to leave
• Respond to calls from inside the clinic
• Greet patients in a pleasant and professional manner
• Take the necessary steps with your supervisor to try to respond to all types of patient requests

Qualifications

You’re the missing piece of the puzzle

• Computer knowledge (Windows)
• Professional presentation and interpersonal skills are essential
• Able to manage stress and show initiative; cheerful, diligent and punctual
• Strong sense of organization and professionalism
• Minimum of 2 years as a receptionist or in customer service
• Strict observance of the confidential nature of patient information
• Bilingualism (spoken) is essential