Receptionist Clerk - Holland Rehab Services - Temporary Full-Time (2023-232042)

We currently have a Temporary Full-Time (until approx. Jan 2024) opportunity for a Receptionist Clerk in the Holland Rehab Services department located at our Holland Campus.

Hours Of Work

Weekdays: Days; 8hrs; As per schedule

Summary Of Duties

• Monitors, prints, and submits radiology requisitions and final reports as required
• Assists with follow up bookings and chart prep as required
• Liaises with internal and external customers, providing accurate information pertaining to patient appointments and booking timeframes
• Registers patients in hospital system, program databases, tracking spreadsheets, and external portals
• Responds to all incoming phone calls, directing inquiries to appropriate personnel/area
• Completes post clinic tasks including faxing of medical referrals, tracking attendances, entering follow up time frames, and faxing of summary sheets as required
• Provides Administrative support for Clinical Team, Management Team, Administrative Team, and Global Programs
• Monitors and follows up on program status reports from Access Database
• Reconciles clinic attendances to end of day clinic schedule to confirm accuracy and updates database as appropriate
• Formats, and submits clinic reports to referral source using external electronic portal
• Prepares weekly clinics, reconciling prepped files to clinic schedules
• Responsible for providing reception and clerical support to the Working Condition Program and the Globally Funded Program in the Department of Rehabilitation
• Greets and registers patients for all assessment and treatment appointments
• Maintains, and updates WSIB Electronic Referral System for appointment tracking and submission of clinic reports
• Other duties as required
• Completes referral intake process; intake, triage, scheduling, and preparing clinic charts

Qualifications/Skills

• Excellent typing and data entry skills (accuracy and speed)
• Ability to work under pressure in a fast paced environment with flexibility and diplomacy while providing excellent customer service
• Proven organizational skills, and ability to manage multiple clinic booking systems accurately
• Exceptional knowledge and demonstrated use of Access Databases, including creating daily and monthly reports
• Keyboarding at 40w.p.m. with maximum 5% error Rate
• Demonstrated ability to work independently, take initiative, problem-solve, and meet deadlines
• Ability to work in high volume clinics, and assess priorities, organize workloads and allocate time effectively
• Ability to handle a busy telephone system, patient reception, and patient bookings
• 3-5 years’ experience in a busy clinic reception where there are multiple clinics running simultaneously
• Exceptional customer service skills, interpersonal skills, and ability to work well within a team
• Grade 12 education; Post-secondary business/secretarial course
• Able to communicate in a clear, concise manner
• Demonstrated ability to multi-tasks and prioritize independently
• Experience working with Insurance Companies, Disability Management Companies, and other Third Party Customers (WSIB)

Qualified candidates are invited to submit their cover letter and resume (in one document) quoting 232042 to:

Human Resources

Sunnybrook Health Sciences Centre

To apply, please click "Apply for Position" at the bottom of this page.