Quality Improvement Lead Jobs

Accreditation Canada, Quality Improvement Innovation Lead
Terms: Full-time Contract, 24 Months with Benefits
Salary: Commensurate with experience
Location: Ottawa (Hybrid Work Model)
About The Role
The Quality Improvement Innovation Lead is a member of HSO’s Accreditation Canada team. Quality Improvement Innovation Lead under the executive accountability of the Executive Director of Canadian Accreditation and IQMH Centre for Laboratory Proficiency Testing, you will play a crucial role in planning and delivery of new quality improvement programs for Accreditation Canada and our partners around the world. These programs harness new standards, assessment methods and a new digital assessment platform to drive greater engagement in and data from quality improvement initiatives.
With your deep understanding of the quality improvement journeys in the health care ecosystem, you will represent the voice of the client organizations across all aspects of our transformation by applying quality improvement knowledge and experience, putting innovative approaches to use, and seeking practical efficiencies and consistency across the portfolio that enable us to deliver even more value. You will also represent the new programs and ways of working to our internal stakeholders as well as to clients through support, communication and training.
Main Responsibilities

• Channeling our efforts and organizing our undertakings with new continuous improvement programs. Oversee a portfolio of new programs from an integration perspective – program/content/tools and how clients use them.
• Work with consultants and subject matter experts on special projects to enhance our content and tools.
• Support evaluation of the new experience and develop recommendations on how we can improve.
• You’ll build meaningful relationships with clients and strengthen existing ones, as you develop and deliver training to support their adoption of the new continuous improvement accreditation program.
• Work with clients to interpret their unique needs through an understanding of the context of their organization across the continuum of care.
• Working closely with a cross-functional team, identify and take on opportunities to support roll-out of new programs/content, client transitions to the new experience, and ongoing adoption across sectors.

Must Have Qualifications

• Tried and tested assessment, analytical, and critical-thinking skills.
• Master’s degree in a healthcare related field or equivalent.
• Outstanding interpersonal skills. This is key. You’ll be interacting daily with our valued client organizations and the work within our matrix work.
• Deep understanding of the continuum of health care environment and quality improvement.
• 5+ years of progressive and varied experience within the field of healthcare.
• Project Management experience.
• Experience with Accreditation Canada Qmentum program and other accreditation processes.

Desired Qualifications

• Bilingual in English and French.

What You Can Expect
In Your First 30-90 Days:

• Take on assigned initiatives or projects for your role.
• Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
• Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
• Set your performance and learning objectives for the year in collaboration with your people manager.

What We Can Offer To You

• Hybrid work model.
• Time off programs, including office shutdown during last week of December.
• Competitive compensation and benefits, including a defined benefit pension plan.
• A culture that measures and values psychological safety, inclusion and engagement.
• Professional development support.

Who We Are And What We Do
Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.
Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”
HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of a ccommodations on request.
We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022 and 2023.
We are equal opportunity employer and are committed to the principles of Employment Equity. We encourage qualified applications from all genders, including visible minorities, Aboriginal persons, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process.To request accommodation, please email HR at [email protected] . For any queries related to recruitment please email at [email protected] .
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