Billing Quality Lead Jobs

CarePartners is one of Ontario’s largest, most reputable and well-established accredited home health care providers, providing nursing, personal support, home support, palliative, therapy and rehabilitation support services for patients of all ages across urban and rural Ontario. We visit approximately 80,000 patients each year in homes, schools, clinics, workplaces and retirement homes, spread across 14 branches and 21 nursing clinics.

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI.

We are currently looking for someone to join our team in the role of Billing Quality Lead in our Sarnia, ON office. The ideal candidate will have a strong customer-service focused attitude and will provide expertise and support on rejection related issues within an integrated patient focused service delivery model.

This is a Full-Time/Part-Time position. Hours of work will be Monday-Friday 830am-430pm and will be hybrid (in office and in home).

• Coordinate and action invoice corrections or submit late billing to the HSSCC or subcontractor as well as coordinating reimbursement for overbilling
• Experience in collections considered an asset
• Managing a tracker of reconciliation of invoices and billing rejections
• Troubleshooting rejection related issues and providing necessary information including supportive documentation
• Rewarding and meaningful work in healthcare
• Experience in the health care field or homecare sector an asset
• Follow up with stakeholders via voicemail and email
• Inspiring leadership and opportunities for professional growth
• Positive attitude, willing to learn, grow and be an integral member of the team
• A high attention to detail and the ability to work in a fast-paced environment
• Clear Background Check
• Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points
• Competitive salary, comprehensive health and dental benefits
• Keen attention to detail, ability to prioritize, multitasking skills and organizational skills
• Advanced knowledge of scheduling systems i.e. Procura/CIMS considered an asset
• Communicating and collaborating with the Home and Community Support Services (HCCSS) and subcontractors regarding invoices/billing files and rejected billings
• Collaborating with our internal finance department and local program leadership
• Strong proficiency in all aspects of Microsoft office, with proven skills in Word and Excel
• Excellent English verbal and written communication skills
• Facilitates reduction of rejected billings through support to the local program leadership (i.e. report compliance)
• 1-3 years of office or customer service experience
• Other duties as assigned
• Post-Secondary Education in Healthcare, Administration, Finance or a related field
• Exceptional analytical and problem-solving skills.
• Collecting, entering, and sharing data related to rejections and invoicing to ensure performance and quality standards are being met
• Proof of COVID-19 vaccination*

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

• CarePartners promotes and facilitates, as appropriate, the immunization of employees in order to provide a safe working environment for its employees, to deliver safe care to patients and to fulfill its commitment to evidence-based health promotion. In accordance with Public Health guidelines CarePartners has implemented safety protocols to prevent the spread of infectious diseases such as COVID-19. All employees will be required to wear appropriate Personal Protective Equipment as directed by CarePartners and mandated by public health authorities. All new hires of CarePartners are required at this time to demonstrate that they have been fully vaccinated against COVID-19, in accordance with our policies and procedures.