Provider Network Executive Jobs

Provider Network Executive

Hong Kong

Hybrid Working Options (up to 3 days WFH per week)

Permanent

Full Time (45 hours per week 9-6)

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Role Overview

The role of the Provider Network Executive is to provide efficient and effective support for participating providers within Hong Kong, Macau, Taiwan, Japan, Korea and Mongolia (specified geographic areas).

What You’ll Do

• Investigating statements of out-standing accounts from participating providers
• Produce regular activity and savings reports
• Conduct inbound & outbound calls relating to general provider queries
• Communicating enrolment details to users
• Resolve claims / payment queries
• Investigate aged debt queries
• Support new product development
• Update and maintain records in SWAN systems regarding contracted providers
• Monitor Provider World (online portal for providers and TPA’s) accounts
• Build strong relationships with providers

What You’ll Bring

• Experience of a complex and multi-skilled customer facing role within a contact centre setting
• Customer focussed
• Experience in the global health insurance market, or transferrable skills and knowledge from other industries. Eg. Life Insurance, Healthcare, Commercial or Investment Banking and Wealth Management
• Excellent interpersonal, communication and influencing skills
• A track record of achieving and exceeding productivity and quality targets

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

Time Type

Full time