Program Assistant, Older Adult Services

Job Title: Program Assistant, Older Adult Services

Status: Temporary, Full time (until April 2024 or return of incumbent)

Hours: 35 hours a week

Schedule: Monday - Friday (3 days in person, 2 days remote)

Grid: 10

Wage: $25.05/hour - $28.75/hour (Starting $25.05)

Anticipated Start Date: ASAP

End date: April 2024

Date Posted: July 11, 2023

Closing Date: Open Until Filled

Please note that internal applicants must apply by July 18, 2023, internal applications received after this date will not be considered as internal and seniority will not apply – position will remain open until filled.

The Opportunity:

As a Program Assistant, you will provide administrative support to our Older Adult Services. You will become the main point of contact for our clients, providing general program information and responding to inquiries.

Key Responsibilities:

• Compile and maintain a resource inventory list by type of need (mobility, dementia, loss of spouse, mental health etc.) of social, nutritional and physical supports suitable to the needs of older adult's immigrant and refugee backgrounds.
• Call clients to complete follow-ups and surveys.
• Order and administer bus ticket distribution.
• Assist the program coordinator with scheduling volunteers and clients for events.
• Coordinate client referrals by responding to client inquiries via general phone or email and distributing referrals to appropriate staff based on eligibility of programs and languages.
• Assist with internal and external program promotions.
• Compile and organize program statistics, files and resource materials.
• Provide clerical support including program correspondence, minute taking, reports and other documents.
• Answer client and staff inquiries by phone and email.

Qualified candidates will possess:

• Exceptional communication skills in both English at a professional level;
• Experience working in funded programs and non-profit, preferred.
• Post-secondary training in Office Administration.
• Strong computer and internet skills, including Microsoft Office including excel.
• Professional telephone manners and interpersonal skills.
• Knowledge of or experience in needs of immigrant and refugee seniors would be an asset.
• Minimum 50 WPM, typing speed.
• Ability to work independently and collaboratively in a dynamic group environment.
• Minimum 2-years’ experience in an office environment.

This position requires union membership. A Criminal Record Check is a requirement of employment.

APPLICATION REQUIREMENTS:

To apply, please upload your resume and cover letter as separate attachments. As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered.

To view all opportunities at DIVERSEcity visit www.dcrs.ca/work-with-us/.

ADDITIONAL INFORMATION:

This position is based in our Surrey office and is a blend of remote and in-person services. DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit www.dcrs.ca/news/diversecity-covid-19-safety-plan/. Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.

A comprehensive job description will be provided to all candidates shortlisted for interviews.

DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at ([email protected]). Any personal information provided will be maintained in confidence.

About DIVERSEcity

DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 40 years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centred organization committed to quality and accountability. We value growth, respect, integrity and compassion. To learn more about DIVERSEcity visit us at https://www.dcrs.ca/.

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.