Production Support Specialist Jobs

Our Clients Equities Technology Team is looking to add an individual to assist with on-going efforts surrounding production support for Fidessa as well as various in-house applications. The successful individual would not join a particular project and/or program but once again would support on-going efforts surrounded the aforementioned applications. The main goal of the position is to ensure the smooth functioning of the applications/systems specific to Equities trading as well as related activities.

Daily Responsibilities:

• Respond promptly to any system failures, errors, or disruptions in equities trading technology.
• Coordinate with development teams and infrastructure teams to ensure smooth and scheduled deployments of new releases or fixes
• Provide technical support to traders, operations staff, and other users of equities trading systems
• Ensure compliance with regulatory requirements specific to equities trading, such as market integrity rules and order handling regulations
• Investigate and diagnose the root cause of issues, working closely with development teams, infrastructure teams, and vendors to resolve them quickly and minimize the impact on trading activities
• Work closely with equities traders, business analysts, developers, infrastructure teams, and external vendors to understand business requirements, prioritize support tasks, and address critical issues
• Monitor access controls, data privacy, and security protocols to mitigate operational risks and protect sensitive information
• Monitor system performance, data integrity, trade execution, and ensure all systems are operational
• Assess their impact on the existing environment, coordinate testing efforts, and ensure proper documentation, change controls, and risk mitigation measures are in place before implementing changes
• Evaluate and review proposed changes to equities trading systems and applications
• Investigate and resolve any issues raised by users related to order routing, execution, market data, system configuration, or other functionalities specific to equities trading
• Maintain accurate and up-to-date documentation related to equities trading systems, configurations, processes, troubleshooting guides, and incident resolutions.
• Collaborate on system enhancements, new feature requests, and technology initiatives aligned with equities trading
• Perform routine maintenance tasks such as system upgrades, patching, configuration changes, and health checks for equities trading technology.
• Regularly monitor production systems and applications used for equities trading (Fidessa & in-house), including order management systems, electronic trading platforms, market data feeds, risk systems, and connectivity

Must Haves (minimum 3 years of experience):

• Capital Markets background
• Basic Unix
• FIX Protocol
• Ideally Equities but can be in any asset class
• Basic understanding of Equity Trading / Products
• (SWAPS, Stock Trading, etc.)
• Basic SQL
• Needs to be hands-on

Nice to Haves:

• Could be other FO systems (Calypso, Murex, etc.)
• Fidessa / Raptor
• Excellent Equities System as well as Financial Products background