Product Owner, Content Platform

Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child.

You will experience Christian faith in action helping to make real and lasting change in the lives of the world’s most vulnerable children. Join the World Vision Canada team and be part of a powerful and effective force for good:

For Children. For Change. For Life.

Position: Product Owner, Content Platform

Reports to: Impact Content, Lead

Position Term: Full Time Permanent

Primary Location: Mississauga, Ontario, Canada

Workplace Type: Remote (Within Canada)

The Digital Content team focuses on delivering high-quality content that meets user needs and is data-driven, while supporting business goals. The team is looking for a highly motivated individual with strong digital content background to work with content creators, product managers, researchers and marketers to plan and create content (product) for World Vision Canada, continually improve that content, and evolve WVC’s voice and content standards. Following a disciplined Agile Scrum approach, the Product Owner, Content Platform (operating as a Content Strategist) will be a part of dedicated agile team(s) focused on creating digital content in various formats, to be leveraged by different teams in a variety of channels and tactics. The role is to establish and execute a strategy to guide content activities and decisions that meet user and business needs. The product owner will champion data-driven decisions, market trends and testing, as World Vision Canada strives to be supporter-centric and differentiate with impact.

We are looking for high performing individuals who are:

• Agile and innovative individuals, who can thrive in an environment of change and ambiguity to help us take bold and strategic moves in this rapidly evolving environment.
• Problem solvers with the ability to analyze and prioritize to meet business objectives.
• Creative thinkers who take initiative and are capable of building, launching, and managing projects/programs/products that drive results for our customers.
• Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward and bring out the best of people.

Reporting into the Impact Content Lead, the Product Owner is a lead member of the Agile Scrum team that is responsible for both defining and prioritizing the Team Backlog so that the solution(s) meet organizational priorities and deliver stakeholder value. S/he responsibilities include defining the features of the Content Platform, prioritizing such features, adjusting the features and priorities as needed after each sprint/iteration, accepting or rejecting work results, and keeping stakeholders informed on status as well as gain their feedback. The Product Owner is also responsible for working closely with the Content Lead(operating as Product Manager) to ensure that the product (digital content) vision, roadmap, marketing and the backlog are all in alignment.

Duties and Responsibilities:

Ensure team velocity and effectiveness

• Can deep dive into the details while maintaining the roll up to 360 degree view
• Organize backlog prioritization to deliver epics, capabilities, features, enablers and stories with highest business value and eliminate or renegotiate scope of stories that do not align with the defined purpose of the Agile Scrum team
• Work with various stakeholders (Creative content specialists, IVS, strategic communications, campaigns, digital product etc.) to ensure Agile Scrum team has fundamental understanding of end-to-end customer experience and can continuously apply new segment specific data and insights to make go-market decisions
• In collaboration with Product Manager, define the digital content roadmap, growth opportunities, and key metrics based on delivering organizational value
• Play an active role working with the Scrum Master in mitigating, documenting, and removing impediments impacting completion of sprint goals and objectives
• Understand the vision of digital content and evaluate various approaches to implement effective solutions
• Own the process of ideation and creation of digital content, ensuring that maximum value is generated to the user by leveraging data, test results insights, best practices and current market trends
• Provide vision to the Agile Scrum team members throughout projects and planning cycles
• Prioritize needs between scope, budget and time – weighing priorities according to supporter value
• Actively participate in agile ceremonies, including sprint planning, daily scrum meetings, sprint review and retrospectives, sprint demos, and lead the planning release for output delivery
• Drive innovation by translating thoughts and ideas into tangible requirements in the form of features, epics, capabilities, enablers and user stories
• Ensure the Agile Scrum team has adequate amount of clearly defined and refined stories in the Team backlog to work on

Act As Primary Interface With The Organization

• Set and manage expectations of stakeholders for delivery of new outputs, proactively identifying and communicating barriers to delivery and negotiating timeline, scope, resources and budget as required
• Collaborates with other product owners, product manager, segment leads, and other stakeholders to drive product strategy, design, innovation and overall product direction
• Model and embrace a non-hierarchical approach, demonstrating transparency and trust across the organization.
• Work cross-functionally with stakeholders, Centres of Excellence (CoEs) and peer agile teams to identify user needs, determine business value, detail user stories for prioritization in team backlog, and manage output delivery
• Represent the Scrum team in planning for cross-functional activities across areas of the organization including Supporter-Centric Marketing, Programs & Policy, Campaigns, Philanthropy, Offering Fulfilment, and Channel Management

Ensure best in class in assigned domain (Impact)

• Keep up to date with changes to market conditions, competition, and industry trends
• Keep up to date with Agile/Scrum best practices and trends

Qualifications:

• Able to excel in a dynamic environment while managing several projects simultaneously
• Able to navigate the organization and influence through indirect leadership and relationship capital
• Highly collaborative and comfortable with both high-level planning and tactical execution (writing, editing, etc.)
• Ability to handle criticisms and/or justify decisions. Expects major objections. Has experience navigating through conflicting priorities, turning ambiguity into clarity in a fast-changing environment
• Experience in a start-up or agile environment would be an asset
• Excellent communication skills – both verbal and written.
• Keeps up with latest industry trends.
• Detail-oriented with the ability to work independently or as part of a team.
• Strives for excellence and quality.
• Creative thinker with the ability to provide solutions that meet customer needs
• Other personal attributes: ambitious, assertive, energetic, enthusiastic, confident, optimistic, inquisitive, persuasive, and motivational
• Experienced storyteller with experience handling the content lifecycle (ideation, execution, testing).
• A minimum of 5 years of experience in product, communications, digital marketing or advertising.
• Strong digital marketing acumen (tactics, channels, creative).
• Strong editorial skills and experience leading a content team.
• Strong presentation skills.
• University degree in journalism, communications, marketing or a similar discipline.
• Nonprofit experience would be an asset
• Strong time management and prioritization skills to realize maximum value.
• Good understanding of SEO and digital best practices.
• Strong analytical skills and the ability to make data driven decisions especially when needing to make trade-offs.
• Embraces a non-hierarchical approach, modelling transparency, collaboration and trust across the team
• Good understanding of social media channels.

Why Consider Us?

• You get extra time off for restoration. We close for an additional day on long weekends, 6 times a year. You can get up to six weeks’ vacation, plus paid sick days, personal days & wellness days.
• We offer a family-friendly, caring, and flexible work environment.
• We are Canada’s largest development, relief and advocacy non-profit.
• We offer competitive pay and benefits. Our comprehensive health benefits start at day 1 which includes a Health Spending Account. We match pension contributions up to 6% and give up a top-up for pregnancy & parental leaves up to 25%.
• World Vision Canada has consistently been awarded Canada’s and the GTA’s top employers. Other awards granted are for financial transparency, marketing, customer service and for the work we do in the field.
• We embody an agile mindset here.

We bring life-saving support in times of disaster. We help poor communities to take charge of their futures. We provide small loans and training that boost family livelihoods. We work with policy makers to change the way the world is run. Our Christian faith teaches us that every child, regardless of gender, faith or race, is a precious gift to the entire world - and that their wellbeing concerns us all. We shall never rest while children suffer in situations that can be changed.

Canada's Top 100 Employers GTA Top 100 Employers

Our Core Values: We are committed to the Poor. We are Christian. We are Stewards. We value People. We are Partners. We are Responsive.

Qualified candidates must be able to demonstrate a commitment to the core values and mission of the World Vision partnership.

World Vision Canada takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. We have strong recruitment procedures to make sure the safest and most suitable people work with the children in our programs. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries.

World Vision Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Thank you for your interest; however only those applicants selected for an interview will be contacted.

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