Product Designer, Senior Associate

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Product Designer, Senior Associate

Working with us

How do we do things at Capital One? We listen — to our people, and to our customers. We change with the times and have adopted a flexible hybrid model (remote and/or in-office). A flexible hybrid working model is one that creates the opportunity to match the work that we do to the environment that best supports that work. We recognize that everyone has a unique working pattern so we’re open to discussing flexible working arrangements that will best accommodate you.

At Capital One we’re committed to diversity, inclusion and belonging. We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates. Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone.

We’re focused on helping associates live well—physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We’ve designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness center discounts, to training and professional development programs—and much more—you’ll discover that Capital One is committed to helping you live your best life.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

We are looking for an experienced Product Designer to join our Experience Design team in transforming the overall experience into a more accessible and understandable one for our audience. Our team is at the forefront of enriching our customers’ digital experiences and represent the voice of our customers.

About You

• You pay attention to detail
• You think user-first, have a bold design perspective, have an eye for responsive, accessible design, and rarely be satisfied with the first iteration
• You value collaboration
• You have working knowledge of responsive design and accessibility standards and a solid understanding of visual hierarchy
• You have experience with, and contributing to, design systems
• You possess a thoughtful, inclusive, and empathetic approach to design that meets every customer where they are
• You’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good
• Your understanding of user-centred design processes means you can balance customer needs with business goals and have the capability and ambition to influence product design across the organization.
• You have experience working closely with Product and Engineering in an agile, iterative, data-informed product development environment

Key Responsibilities

• Help to brainstorm and propose design solutions that take our products to the next level, while keeping the product direction, visuals and user experience in consideration
• Design experiences that make complex tasks and workflows simple and intuitive for all customers
• Create prototypes, wireframes, sketches, user flows, journey maps and other digital tools to test and improve user experiences in collaboration with key stakeholders across the organization
• Contribute to the ongoing development and refinement of our design system
• Be a critical and contributing member of the Experience Design team, focused on helping to define strategy and execution of the overall user experience
• Help to define and refine user experiences, from supporting requirements gathering and user research efforts, through user flow mapping, prototyping, and UI design
• Collect user research and integrate feedback as part of your design process
• Help to champion user-centred design across the organization
• Help to drive design team culture by participating in and helping to lead ceremonies and team events

Education and Experience

• Knowledge of both UX and UI, though we understand you’re likely to be stronger in one over the other
• A portfolio that demonstrates your involvement throughout the design cycle, with a focus on your conceptual thinking, problem-solving, and visual design skills in responsive websites. Mobile apps would be a bonus.
• Post-secondary school education, preferably in UX, Content and Design.
• Experience with information architecture, page hierarchies, user flows, UX research, wireframing, design systems, and user-centred design principles
• Working knowledge of responsive design and accessibility standards
• Strong working knowledge of industry tools - Figma, Photoshop, Illustrator, HTML/CSS, and Mural
• 2-3 years of Product Design experience, ideally with consumer and/or mobile products. Financial services experience is a plus.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Job Category - Product, Design