Process Engineer, Tranformation Office

At Coast Capital, we’re not dreaming about a better future, we’re building one.

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.

Process Engineer, Tranformation Office

Location: Help Headquarters

Job Type: Full Time

myWork Options: In-person, Remote, Hybrid

What’s the job?

Coast Capital Savings (CCS) is looking for a Process Engineer Transformation Office responsible for transforming operational processes. You will ensure that all new/changed systems and procedures are simple, easy to learn and meet all regulatory requirements and are implemented with end-to-end perspective. Process improvement must consider the Coast strategy, which always puts the member at the center of everything we do.

Process Engineer will actively contribute as part of a Lean team, leading and/or working on designing new process for Coast. This role will train, mentor staff in process engineering Lean methodologies, will work with stakeholders at all levels in the organization in the development, execution, and embedding of Lean methodologies.

What you’ll get to do:

• Design, develop and implement an enterprise wide corporate Lean Process framework, including creation, revision and repeal of process. Conduct major feasibility studies, prepare business cases and ensure the necessary cost/benefit analysis are completed, signed off by required stakeholders as per governance guidelines.
• Work on medium to complex long term (6-12 months), or short-term (2-4 months) business project(s) with a target baseline improvement. Provide guidance to the business by identifying, planning and implementing process engineering projects through activities such as needs assessment, front end analysis and solution design.
• Provide management status updates on process improvement, feedback and appropriate reporting on selected re-designs through a project tracking system. Provide tools and support to create, revise and repeal process as appropriate, with proper approval in place.
• Develop appropriate oversight and communication processes, as well as implement format, methodology standardization and coordination. Collaborate with management to ensure methodology guidelines and standards mitigate risk.
• Develop and execute communication and training plans for new processes and make recommendation for process/procedure changes in collaboration with other business units. Work with stakeholders and functional units to implement new and revised processes.
• Oversee the design of more efficient (Lean) process, provide guidance on projects, and develop a thorough understanding of the business. Provide estimates of work effort, duration and resource allocation for projects and communicate objectives, quality control plan and operational needs of end users while managing member expectations.
• Execute and deliver to consistently improve business efficiency, reduce costs and generate revenue.

Who are we looking for?

• Lean certificate or Six Sigma Black belt is required.
• A minimum of 4 to 5 years’ experience specifically in a Lean/Process Engineering role.
• Bachelor’s degree in Engineering/Data Science or a comparable degree.
• Advanced knowledge of database structure, SQL, Visio, mini tab and software related to collection of data and workflow analysis.
• Strong knowledge of Project methodology and must remain current with Lean best business and practice methodology.
• Understanding of how the business works; regulatory guidelines and able to execute its mandate in the context of the business, systems and processes of the organization.
• Advanced knowledge of Microsoft Office Suite of products: Excel, Word, Outlook, & PowerPoint.
• Knowledge of process and procedure evaluation processes.

Equity, Diversity & Inclusion at Coast Capital

Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

Why join Coast Capital?

Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities.

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.