Presales Solution Architect - Supply Chain

Introduction:

Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever.

Pivotree provides services focused on the design, implementation, management, and maintenance of complex ecommerce solutions for large enterprises. We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients' business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption.

We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions. Our solutions contain reliable and reputable e-commerce, Data Management, Order Management or Warehouse Management platforms, which run on enterprise grade infrastructure that are customized to meet a variety of client needs, situations, and budgets. Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems.

This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.

Position Summary:

The Solutions Architect - Presales must be a trusted advisor asking specific business and technical questions to uncover a client’s needs and align Pivotree product offerings to the customer needs. The ideal candidate will have superior communication skills, enjoy consultative selling, and have experience architecting Supply Chain capabilities such as OMS (Fluent Commerce OMS, Sterling Commerce OMS, or other OMS solutions), WMS, TMS, and integrations to and from supporting enterprise solutions. In addition, the Solutions Architect - Presales will learn, understand and promote Pivotree Supply Chain’s IP such as Pivotree Control Tower, Pivotree Connect and Pivotree WMS. Candidates must have a range of experience that demonstrates delivery of best practices, drives frictionless solutioning based on out of the box development vs. customization, and defines quickest time to value for our clients.

Roles & Responsibilities:

● Accountable for developing and delivering qualifying Supply Chain architecture recommendations to customers and Partners in conjunction with Account Executives

● Technical qualification and consulting to ensure the proposed solutions meet the business and service level requirements of the customer.

● Act as a subject matter expert (SME) during the sales process, becoming the glue between the application, technology, design and the final solution that meets the business needs of the client.

● Translate business and technical requirements into written proposals, quote/configurations, diagrams, and master service agreements.

● Create and deliver technical presentations (in person, webinar) to prospects about Pivotree services and the proposed solution.

● Cultivate and utilize partnerships, internal resources and strategic Supply Chain vendors.

● Understand the role security and customer privacy plays in the design of an application and its infrastructure.

● Consult with internal Solutions Architects to ensure deliverables are viable and handoff solution to Supply Chain delivery team post-sale.

● Participate in product development. Ensure knowledge transfer and training of sales staff on our services.

● Be market sensing and responsible for evangelizing features and products for Pivotree Supply Chain customers.

● Be available for occasional travel to customer premises.

Key Skills and Competencies

● 8+ years of Supply Chain Solutions Architecture experience or equivalent consulting / management experience in developing Supply Chain architectures.

● Strong communicator in groups and ability to lead business and technical conversations with senior technical and business resources.

● Familiar with leading supply chain technologies and interested in applying them to old, or novel use cases.

● Proven history of providing live demonstrations to end-customers virtually, and in person.

● Proven experience with Supply Chain applications, Software-as-a-Service applications, OMS & WMS platforms. Fluent Commerce and or Sterling Commerce a plus.

● Experience with Software Development life Cycle (SDLC), Quality Assurance Methods, DevOps and CICD

● Self-starter that meets deadlines, multi-tasks, sets and achieves measurable goals.

● Ability to work in a fast-paced and demanding environment.

● Exceptional organizational skills, multi-tasking ability, and attention to detail.

● Demonstrated ability to manage abstract conversations and turn them into actionable requirements and insights.

● Excellent written and verbal skills.

● The ability to handle multiple tasks and prioritize work in order to maintain required productivity levels

● Quality and consistency of proposed solution in relation to business requirements, technical viability and service level requirements.

● Accuracy of quotes. Responds in a timely fashion to requests for information and help.

● Gains credible reputation within the partner / client base for delivering highly valued fit for purpose solutions.

● Develops and delivers technical solution training on a regular basis to sales staff.

Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.