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Post-Purchase Program Analyst Jobs
Company | Canadian Tire Corporation |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-08-05 |
Posted at | 10 months ago |
What You'll Do
- Provide financial analytics to support the design of a refurbishment program to strategically work in tandem with the enhanced repair program and the ‘As-Is’ program to reduce waste and drive meaningful sustainability improvements
- Execution of Post-Purchase Framework
- Implementing processes to manage corporate responses to online reviews and customer questions, contributing to a cohesive brand image and customer experience
- Support the development of the expanded scope for the post-purchase program to provide enhanced spare part and repair support for a larger selection of products to improve brand perception and customer experience
- Utilizing existing reporting, investigate potential opportunities to increase the number of PL SKUs we support to ensure that we are meeting the desired brand expectations
- Actively collaborate with QA, Brand, PD, Merch, PRO Merch, Vendors to enhance existing and design new process and programs within the post-purchase framework
- Maintain and monitor service standards for vendor supported programs
- Manage Post-Purchase Service Provider Performance
- Conduct financial feasibility analysis on post-purchase initiatives
- Monitor and report on post-purchase financial status at vendor level
- Financial
- Supporting the financial model estimation logic, tools and process for post-purchase program
- Execute vendor billing process to support post-purchase program costs and communicate billing requirements to Merch, PRO-Merch, and vendors
- Reporting and Analytics
- Execute ad hoc reporting for the QA management team as required
- Maintain reporting tools and processes for all aspects of the post-purchase program, including service provider activity, responses to online customer reviews and questions, and product coverage
- Operational execution - effective time management skills and ability to manage multiple projects, strong attention to detail
- Demonstrates a Curious Mindset - Wonders about new possibilities and actively seeks to learn about them
- Resourceful - Demonstrates resourcefulness by using critical thinking and creativity to overcome difficulties
- Post-secondary degree in business or similar
- Highly developed sense of accountability, passion, and track record for delivering results
- 2+ years business experience in retail
- Technical Skills - advanced MS Excel, basic programming, and basic MS Access
- Outcome focused – possesses strong business and financial acumen, critical thinker with the ability to analyze and visualize to ensure continuous improvement
- Ability to communicate effectively across the organization verbally and written and via presentations
- Customer Focus - Considers the customer’s needs first and foremost, making improvements based on customer feedback
- Core Values:
-
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